kristina sotirova

* Operate telephone switchboard to answer screen, or forward calls, providing information, * taking massages. * Assist in employment administrative processes, coordinate phone screen and in person * interview. * Update and enhance job knowledge by pro-actively learning from various sources and * participating in training opportunities. * Processing bill of sales, invoices , payments

* o Provided exceptional customer service with my can-do attitude. * o Used my extensive knowledge of the menu to help serve customers with their orders as well as any questions or concerns. * o Handled cash, credit card and debit card transactions accurately.

* Greets customers and facilitates a welcoming and customer-focused environment utilizing Integrity Customer Service principles * Processes customer transactions efficiently and accurately in a fast-paced environment whilemaintaining a balanced cash drawer and adhering to internal controls and procedures. * Generates new business and expands relationships with current customers by cross-selling bankproducts and services. * Builds customer loyalty by developing relationships and offering exceptional customer service. * Responds to customer inquires and concerns by researching and identifying positive solutions or referring to appropriate staff or department for resolution. * Removes deposits from, counts, and balances cash within the automated teller machines/nightdepository.

2008 – 2011 Academy of Economics, Bulgaria BACHELOR DEGREE OF CORPORATE FINANCE 2006 – 2008 College of Finance and Management, Bulgaria COLLEGE DEGREE OF FINANCE

This is a program to prepare you for a career in the fast-growing and key business field of human resource management (HRM). You will learn the fundamental components of an HR program, including staffing, recruitment, selection, compensation, training and development. Also examine current issues and industry trends, labour relations, plus workplace safety and health. The RRC Human Resource Management Certificate Program provides an educational foundation for professional HRM designations, such as the Certified Human Resource Professional (CHRP) and International Personnel Management Association of Canada (IPMA) certifications. For completion of the CHRP knowledge requirements, several post-secondary institutions accept RRC HRM certificate courses towards degree programs, including online Athabasca University.