Kristin Nguyen

Customer Care Associate @ Odoo

About

At Odoo, I manage a diverse portfolio of over 1000 client accounts, driving long-term value through a relationship-based approach to account management and customer engagement. My focus is on helping organizations achieve operational success with tailored ERP solutions, emphasizing measurable outcomes, client retention, and strategic growth. With a background in sales and customer success, I bring a goal-oriented mindset to every partnership—whether that’s through subscription renewals, upselling conversations, or improving the client experience. I’ve developed strengths in donor-style engagement strategies: building trust, identifying shared goals, and aligning customer needs with broader organizational objectives. I’m fluent in CRM tools and data-driven outreach methods, and I’m currently expanding my expertise through a Fundraising and Development Specialization Certificate from UC Davis. This program has deepened my knowledge of donor stewardship, case development, and the full philanthropic lifecycle—from cultivation to recognition. My approach is always people-first, whether I’m advising clients on technology adoption or helping them uncover solutions that support long-term sustainability. I'm passionate about mission-driven work and building partnerships that last—whether in the tech sector or beyond.

Country

City

United States

Industry

Computer Software

Skill

Microsoft Office, Interpersonal Skills, Consultative Selling, Business-to-Business (B2B), Sales Processes, Customer Relationship Management (CRM), Software Industry, Sales and Marketing, Customer Loyalty, Customer Engagement, Strategy, Planning, Marketing, Decision-Making, Fundraising, Customer Experience Management, Customer Experience, Platform as a Service (PAAS), Cloud Computing IaaS, Sales Cycle Management

Experience

Customer Care Associate

Odoo

2024-6 - Present · 2 yrs 4 mos

Buffalo, New York, United States

Responsible for managing client relationships, driving software adoption, overseeing the sales cycle, analyzing business operations, executing subscription renewals, and tailoring Odoo's software solutions to meet client needs. Collaborate closely with clients to enhance business efficiency and ensure successful software implementation across various industries.

Functional Support Analyst

Odoo

2024-3 - 2024-6 · 4 mos

Buffalo, New York, United States

Responsibilities: Technical support for Odoo ERP software users, technical problem solving, ticket-based support, coordination with engineering/product/development teams to escalate critical issues, email/chat/phone customer communication, Odoo software subject matter expert.

Flight Leader/Flight Attendant

Delta Air Lines

2022-7 - 2024-3 · 1 yr 9 mos

Responsibilities: inflight safety and security, premium customer service, international and domestic travel, leadership, service coordination, Flight Deck communication and coordination, communication with ground staff, inflight emergency and medical assistance.

Lead Flight Attendant

American Airlines

2014-11 - 2021-11 · 7 yrs 1 mo

Fort Worth, Texas, United States

Responsibilities: customer service, inflight safety, aviation security, inflight service, leadership, international and domestic travel, inflight emergency and medical assistance, cross departmental communication

Team Lead

Infinity Contact (Google Vendor)

2013-3 - 2014-3 · 1 yr 1 mo

Ann Arbor, Michigan, United States

Responsibilities: managed a team on the Google G-Desk project, qualified businesses leads, Search Engine Marketing, training and development

Language Center Director

Berlitz US

2008-9 - 2012-7 · 3 yrs 11 mos

Philadelphia, Pennsylvania, United States

Responsibilities: management of language center operations, supervisory duties of staff and instructors, recruiting and hiring of new staff, consumer and corporate sales

Education

Michigan State University

Art History & Visual Culture

Springboard

Cybersecurity

2024-1 - 2024-12 · 1 yr

Bootcamp focusing on Cybersecurity methodologies and technologies with 1:1 industry mentor oversight

University of California, Davis

Fundraising & Development Specialization

2025-5 - 2025-7 · 3 mos

A comprehensive certificate program covering the full development cycle, including donor cultivation, solicitation, stewardship, and ethical considerations. Coursework included annual giving strategy, major and principal gift development, and planned giving. Gained hands-on experience writing appeals, developing donor strategies, and building multi-channel fundraising campaigns.