kristin miller

* ● Completed annual recertifications, including Individual Service Plan and level of care assessments * ● Connect and refer participants to community resources and supports, providing advocacy when needed * ● Coordinate with vendors and contractors to ensure that all services were provided to participant efficiently * ● Monitored for abuse, neglect and exploitation, completing reports and follow ups as necessary. * ● Utilized and updated state of PA electronic system: HCSIS. * ● Participant in committee to develop agency policy related to staff responsibilities

* ● Conducted Minimum Data Set (MDS) assessments quarterly and with psychosocial assessment upon admission * ● Participated and led interdisciplinary care plan meetings with residents * ● Mediated inter-resident conflicts and assisted residents in resolving concerns with staff and care. * ● Met with residents and provided therapeutic support in difficulties adjusting to facility setting * ● Assistance with and coordinated discharge planning and followed up upon discharge * ● Completed psychotropic medication internal audit

* ● Conducted Minimum Data Set (MDS) assessments for all residents quarterly * ● Assisted residents with discharge planning, including setting up home health care and DME deliveries and finding appropriate housing if needed * ● Mediated inter-resident conflicts and assisted residents in resolving concerns with staff and care. * ● Participated in interdisciplinary care plan meetings and created care plans with residents * ● Coordinated consulting doctor's referral lists and visits.

* ● Assisted residents in applying for benefit programs. * ● Mediated between residents and companies providing services when conflicts arose. * ● Developed a Resource Guide for the residents. * ● Practiced case management for all residents on site. * ● Organized Wellness Programs by outside providers to educate residents on healthy living

* ● Determined client eligibility and appropriate referrals for all housing related calls and walk-ins * ● Co-case manager of supported work program sponsored in part through County Assistance Office * ● Developed and coordinated activities to assist clients in obtaining job related and social skills * ● Collaborated with client when developing specific action plans

* ● Obtained volunteer ombudsman certification for 2011 * ● Conducted advocacy visits at over 40 skilled nursing facilities, assisted living facilities, group and family homes * ● Advocate on residents’ behalf; independently resolved minor complaints by mediating between staff and residents * ● Reported all serious complaints to caseworkers * ● Educated residents about their rights, as stated by Ohio Revised Code, and how to file complaints