Kristin Berry

Serve as the Project Manager for all projects on the Customer Support team. Analyze customer satisfaction metrics and prepare reports for senior management using Tableau and Excel. Built a database for call reporting in Tableau for managers to view daily KPIs. Work with Engineering team to develop custom software solutions. Maintain a list of objectives for department’s top 10 projects and tie all tasks back to an objective.

Handled all administrative tasks for a 200-person company with 8 US offices. Worked directly with senior leadership on employee culture and office culture efforts. Organized all day-to-day operations in a 40-person office including repairs, visitors, ordering, and more. Planned social events and office culture activities for the entire company. Provided HR support for NYC office including recruiting, onboarding, maintaining employee databases, benefits administration, employee relations and more. Developed and maintained the Administration budget. Kept meticulous track of office spending, negotiated with vendors, and planned all ordering monthly for NYC and 6 other offices.

Kept track of office budget and ordered supplies and kitchen snacks as needed. Handled end to end recruitment process in NYC office. Focal point for the NY employees and Interns in HR related issues: salaries, benefits, labor laws, regulations etc. Implemented culture plan & managed office culture: company events, off-sites, & happy hours. Acted as a main point of contact for internal and external stakeholders. Researched and booked travel arrangements for NYC staff after getting department approval. Managed the calendar for SVP; scheduled meetings and responded to sales meeting requests. Planned quarterly office social events such as holiday parties and field days. Served as a project manager on special marketing reports such as a yearly CES review

Performed all Administrative and HR duties for the New York City office. Served as Executive Assistant to the CEO. Other responsibilities included planning holiday parties and events, building an office culture, project management for partnership projects with Forbes and LinkedIn, maintaining the office budget, and handling all supply orders.

Provided advice and support for law firms launching websites and social media accounts. Handled calendars for content posting and followed up with attorneys to keep them on schedule. Managed large scale projects and coordinated with other teams to launch websites, etc. Researched current events, news articles and laws for new articles and blog posts. Provided regular progress summaries and Google ranking reports. Analyze Customer Satisfaction modeling and deliver monthly reports on results. Through analysis, develop trends and insights for changes in the business. Ability to create Ad-Hoc reports requested by management and consult with internal clients for delivery of information needed