kristen root

resource support senior specialist

About

A motivated individual with the drive and skills to thrive in the marketing and service industry. Possesses many desirable traits including time management, attention to details, organization, leadership and motivation skills and the ability to learn and adapt quickly to a variety of situations and settings. Experience in administrative positions, finance, accounting, ticket operations, event operations, sales, marketing and media writing.

Country

united states

City

philadelphia

Industry

financial services

Skill

event management, customer service, highly detail oriented, time management, organization, writing, leadership, communication, hospitality, sports marketing, sales, facebook, social networking, crisis communications, marketing, microsoft office, event planning, social media, powerpoint, microsoft excel, social media marketing, microsoft word, sports management, management

Experience

certified cash handler, sales associate

gap inc./old navy

2012-10 - 2013-10 · 1 yr 1 mo

* In charge of closing registers and counting the day's cash intake * Made nightly cash deposits * Informed customers of the benefits of opening an ON credit card, top seller for 7 months in a row * demonstrated excellent customer service by greeting customers and assisting them with their purchasing needs * increased store profits by upselling products to customers

enrollment processing student supervisor

university of tampa

2010-1 - 2012-5 · 2 yrs 5 mos

* Processed incoming admissions documents and distributed them to the correct staff members * Entered new data into Nolijweb and updated in-progress student profiles paying precise attention to detail * Completed marketing material orders for admissions counselors and executives, updated and maintained inventory of all materials to ensure that there is always adequete supply on hand

ticket operations assistant

rutgers university

2012-8 - 2013-1 · 6 mos

* Organized season ticket packages * Managed incoming phone calls, emails from current and potential buyers * Maintained client base by using problem solving skills to smooth over potential issues * Sold tickets for RU football, soccer and basketball games at the box office and on the phone

event management staff, event lead

university of south florida

2011-2 - 2012-5 · 1 yr 4 mos

* Performed administrative tasks for the Director and Assistant Director of Events * Responsible for the organization and execution of game day operations including delegating tasks to interns * Provided exceptional hospitality for visiting teams and officials to enhance the overall guest experience

client service representative

merrill lynch

2015-3 - 2016-11 · 1 yr 9 mos

* Assist wealth management clients with day-to-day inquiries on account information and maintenance requests * Support other business areas such as the MyMerrill and Business teams; acquired new skills to become an expert in Business Brokerage products * Became a new hire mentor after three months, helped train new associates by offering strategies to research complex issues and maintain confidence on all calls * Named employee of the week in both June and September 2015 for providing exceptional customer service * Participated in focus groups with JD Power representatives in July/August 2015 which led to certification of the call center

resource support senior specialist

merrill lynch

2016-11 - Present · 9 yrs 11 mos

Education

montclair state university

2013-1 - 2015-1 · 2 yrs 1 mo

university of tampa

sport management

2008-1 - 2012-1 · 4 yrs 1 mo

Graduated Cum Laude in the Honors Program, completed internships at Tampa Preparatory School and University of South Florida, sold tickets for the Tampa Bay Rays, volunteered at the Honda Grand Prix, Transitions Golf Tournament, Super Y League Soccer Tournament, Tampa Bay Lightning, Tampa Bay Rowdies, USF Ice Bulls