Kristen Ramirez

*Manage Indianapolis regional office, which functions as a Customer Service Center for network of 25 laboratories *Coordinate projects and field services throughout Indiana *Serve as primary client contact for environmental engineering consultants and regulatory agencies that focus on remediation and compliance *Generate and direct project schedules and collaborate with clients and staff to understand project scope, budgets, plans and specifications *Continuously update project schedules and track progress and contingencies *Resolve conflicts with a strong ability to troubleshoot highly sensitive/confidential issues within and between projects or functional areas *Create and maintain comprehensive project documentation *Utilize strong qualitative and quantitative analysis (via analytical methodology determination) and problem solving skills to help clients achieve remediation objectives and/or permit compliance *Manage multiple, large, highly technical projects for chlorinated solvents and petroleum based compounds with impacted soil, water and air *Anticipates customer needs and motivates others to deliver customer service excellence *Generate cost proposals for bid opportunities, respond to RFQs *Interface with government agencies to rapidly respond to environmental emergencies *Guide clients with demonstrated knowledge of state (IDEM RCG) and federal regulatory requirements (RCRA, NPDES) primarily in EPA Region 5 (IL, IN, MI, MN, OH, WI) *Review and revise internal Standard Operations Procedures related to Project Management

*Worked with project management team on Phase I and Phase II Investigations, Initial Site Characterizations, and Further Site Characterizations for their submission to attorneys, insurers, and the State *Responsible for generating data tables from laboratory-supplied analytical data *Coordinated maps, diagrams, CADD drawings for all report submittals to the State *Assisted in scheduling equipment and field staff for onsite sampling events

*Managed Indianapolis office and field staff *Responsible for coordinating all projects and field services for all of Indianapolis and surrounding areas *Solely managed $1.2 Million dollars of revenue annually *Primary client contact for environmental consultants, municipalities, and state agencies *Generated and reviewed all analytical reports *Worked with IT department to develop and implement new electronic data deliverables (EDD)