kristen patterson

* Assisted supervisor in completing daily operating procedures and assigned * tasks * Monitored safety conditions in the residence facility * Responded to emergency situations within the limits of training and guidelines * Advised, counseled, and/or referred residents in personal, academic and * social matters * Served as a role model and resource to residents. * Explained, implemented, and upheld policies to residents * Notified immediate supervisor of infractions and potential concerns * involving residents * Planned, implemented, and encouraged residents’ participation in residence * hall programs and activities * Supported hall activities and Residence Hall Association sponsored events * Was responsible for managing time appropriately in balancing academic, personal and job-related responsibilities * Established and maintained positive and professional working relationships with all colleagues, residents, staff, and faculty.

* First point of contact for local Allstate customers * Organized and managed front office * Answered and directed customer calls * Processed customer payments * Created and sent customer mailings * Contacted customers in regard to their accounts

* Completes new student assessments * Provides Individual & Group Counseling * Connects students to community resources such as shelters, food pantries, or medical facilities * Refers students to outside counseling agencies and programs as needed * Crisis Intervention

* Applicant's first point of contact for application and program requirements * Processed prospective student applications * Evaluated transcripts and test scores to determine admission eligibility * Ensured privacy of students according to FERPA * Issued admissions decisions for applicants * Coordinated efforts between various TROY campus locations * Performed administrative duties such as answering and making phone calls, sending e-mails, making copies, sending and receiving faxes

Responsible for coordinating and/or supporting Student Development Department activities and programs in support of the department's core components of Leadership, Education, Community Involvement and Personal Engagement.

Activities and Societies: Alpha Delta Pi, Resident Hall Association

Activities and Societies: Alpha Delta Pi -Scholarship Chair (2007) -Standards Chair (2008) Resident Hall Association