Krishna Raghavan

• Architecting enterprise-wide People & Culture strategy aligned to long-term institution-building ambition across multi-state operations. • Designed hybrid competency framework aligned to organisational values; established structured job architecture across functions. • Built EVP across four pillars to drive ownership, accountability, and performance culture. • Institutionalised engagement measurement using Gallup (Engagement) and McKinsey (Organisational Health) benchmarks, strengthening leadership accountability. • Strengthened HR digitisation, compliance governance, and analytics dashboards to improve decision velocity and risk oversight. • Designed HRBP / Engagement Partner model to function as strategic business partners to program and functional leaders. • Enabled talent strategy to support state-government partnerships (including Gujarat and Meghalaya) and scale multi-stakeholder programs.

As Head of HR, I worked on crafting a HR Strategy for Navi, including defining key Goals, Metrics for the function. Oversaw several strategic interventions across the HR ecosystem - putting together a blueprint for the HR tech ecosystem, focussing on a leadership development program, identifying key levers for enhancing employee experience etc.

Led enterprise People strategy across Tech, Supply Chain, Corporate and Business functions. • Accountable for People strategy for 18K+ FTEs and 100K+ frontline workforce across India. • Re-architected enterprise org design (spans, layers, centralisation, harmonisation) aligned to AOP productivity and efficiency goals; improved structural clarity and cost discipline. • Sustained 90%+ employee engagement scores across multiple cycles through persona-based employee experience strategy. • Built AI-enabled internal talent marketplace and enterprise-wide career architecture to improve internal mobility and retention. • Led executive succession planning and leadership development architecture in partnership with Korn Ferry; strengthened leadership bench for top roles. • Chaired Inclusion & Diversity Council; doubled diversity representation in four years, including women-only sortation centres and PWD hubs. • Designed enterprise rewards philosophy; executed ESOP liquidity events, retention programs, and compensation correction cycles at scale. • Established enterprise people analytics dashboards enabling business-owned accountability for attrition, productivity and performance outcomes. • Partnered closely with CEO and executive leadership to define corporate purpose and embed culture transformation. • Regularly engaged with Board on compensation philosophy, long-term incentives, leadership succession and organisational redesign. • Contributed to multiple recognitions: GPTW Top 100, ET Best Companies for Women, ATD L&D Awards.

• Built Marketplace from inception to 100K+ sellers and 85M+ listings, contributing significant GMV share. • Scaled engineering and product organisations to 400+ professionals across Marketplace and Supply Chain platforms. • Re-architected supply chain tech stack (including Cross Dock and Fulfilment Orchestrator), enabling scalable growth across Grocery, Fashion, Large Appliances and Services. • Integrated Engineering, Operations and Business under a unified One Supply Chain model. • Led platform modernisation supporting high-availability, 24/7 national operations.

• Led end-to-end technology and product strategy across Travel, Experiences and Accommodation portfolio. • Defined multi-year roadmap, KPIs and operational excellence frameworks during growth phase. • Stabilised engineering delivery and strengthened alignment between product strategy and business performance.

Incubated and built Flipkart’s Marketplace as General Manager with end-to-end ownership across Engineering, Product and Operations. Scaled the Marketplace engineering and product organisation from inception to 400+ professionals, establishing it as a core growth engine within the business. Expanded the Marketplace ecosystem to 100K+ sellers and 85M+ listings, driving a substantial share of company GMV and unit volumes. Led development of strategic platform capabilities including Selection Intelligence, Seller Prioritisation Engine and Seller Central to strengthen seller experience, discovery optimisation and revenue growth. Assumed additional enterprise engineering mandates spanning Accounting, Catalog and Trust & Safety platforms, strengthening governance, risk controls and platform scalability.

Built and scaled a next-generation digital commerce platform enabling true multi-channel commerce across web, store and assisted channels. Defined the end-to-end architectural blueprint and technology stack, creating a scalable foundation for long-term growth and business diversification. Led design and execution of core platform capabilities including integrated fulfilment, inventory orchestration and order management, strengthening operational control and customer experience. Executed migration from legacy ATG architecture to a modernised platform with minimal business disruption, reducing technology constraints and enabling faster feature velocity. Built the engineering organisation from the ground up across development, QA and operations; transitioned away from external consulting, reducing headcount-related costs by 50% while building internal capability. Established production-grade infrastructure, monitoring and high-availability systems to support enterprise-scale operations. Expanded platform capabilities to support new business lines, contributing to a 3x revenue increase. Consolidated data centre operations, improving SLAs while reducing infrastructure and operational costs by 40%.

Led Core Engineering for Yahoo! Autos and Real Estate, two flagship properties within the Media Products & Services portfolio, supporting large-scale global audiences. Directed the global expansion of Yahoo! Autos across 4 continents and 12+ countries, re-architecting the platform to a grid-based computing model (Content Agility) to enable scalability, localisation and performance at scale. Owned technical and program leadership for Yahoo! Real Estate’s strategic partnership with Zillow, ensuring seamless platform integration, delivery governance and commercial alignment.

Took a sabbatical to pursue some long cherised social activities. Co-founder of an NGO that devotes itself to preserving vedic culture, and heritage, providing for rural health care, and inventing new organic farming methodologies.

Headed India Development Operations, reporting to the CTO, and elevated the Bangalore centre into a core global engineering hub with end-to-end product ownership. Built and led a multi-disciplinary engineering organisation across four product lines, coordinating execution across US, Romania and India to ensure global delivery alignment. Partnered closely with Product and Operations leadership to define roadmap priorities, execution governance and delivery transparency across stakeholder groups. Led both next-generation product development and stabilisation of legacy platforms, ensuring continuity while driving innovation. Orchestrated a complex, staged data centre consolidation post-acquisition, unifying Andale and Vendio network operations and delivering $4M+ in annual cost savings. Built the engineering team from inception to 30+ high-performing professionals; reduced dependency on external talent and strengthened internal capability through structured hiring and internship programs. Directed post-acquisition platform integration initiatives including user and billing consolidation, unified authentication, product cross-selling and internal tool harmonisation. Led the launch of the next-generation “Vendio Platform,” strengthening the company’s competitive position in the ecommerce ecosystem.

Core member of the post-acquisition planning committee that defined the strategic blueprint and integration roadmap for consolidation of the Andale and Vendio product platforms. Led multi-phase domain migration from Andale to Vendio architecture, ensuring seamless customer transition and platform continuity. Directed crisis response during a major outage, leading data recovery and business continuity efforts that preserved 10K+ customers and protected millions in revenue. Owned end-to-end lifecycle delivery across key platform components — from architecture and development through QA and operational deployment. Built and scaled the core billing and monetisation engine with integrations to Verisign, PayPal and BIBIT, strengthening revenue capture and financial controls. Re-engineered flagship Gallery product, reducing update latency from 30 minutes to under 20 seconds, significantly improving customer experience and platform performance. Architected the Andale Communication Layer enabling scalable integration with eBay Marketplace APIs and expanded distribution capabilities. Designed and launched Storefront product to diversify merchant sales channels and expand revenue streams. Partnered with Finance and external auditors (KPMG) to strengthen audit readiness and financial systems reliability. Worked closely with Product and Program Management to align engineering feasibility with commercial priorities, accelerating time-to-market and delivery predictability.

Completed the Bachelors Dual degree program in 2 years.

Achieved Distinction, and was part of the Top 50 ranked Students in the State.