KRISHNA SANDEEP

 Handling Sales, Spares and Service in Coastal region of Kenya for 2W, 3W & 4W.  Implemented various strategy to reach customer service like Park by park, free service camp, Annual maintenance in Dealerships & Double increase in workshop revenue within six months.  Appointed Stockiest for spares parts availability in catchments with strategy of ‘Spares on wheels’ to reach retailers & MFS faster in stimulated time.  Mapping market size and volume of industry with competitor’s business volume accordingly appointment of potential Dealership and closely monitoring for Stock keeping & ordering process for Spares turnover.  Skill contest conducted to Technicians across pan Kenya and winner is trained & sent to world skill contest to Bajaj Plant, motivating skilled technician.  Transparent working system according of PJP and result oriented business development growth with DG Report to HO.  Handling 3W assemble line and production plan as per Kenya Market.  Working focusly to planned KPI for the FY as per the Annual Business plan.  Promotion of Co-branded oil & Co-branded tyres for better customer reach and business growth in region and also awareness activities.  Bench marking on competitor’s models and customer feedback & requirement of additional features detail data to HO.

 Role as service Manager & Spares Head for pan Cameroon (West Africa).  Improving revenue and profitability in service of dealerships by ensuring proper part consumption through sop and Frontline staff technical training during regular visits. Also, Streamlining the processes  Developed 3 to 10 Next Gen Workshop in 3S-setups and 2S-Setup of 20 in different towns as best of the state in 1 year.  Conducting Regular Meets for Network and reviewing their performance.  Conducting Local Technician Training and Special tools distributed, Bajaj fascia provided in Meet-Trained 200 technicians to build more confidence of different models.  Dealers and Customer Meet for New Product Awareness.  Engine overhaul camp, Service check-up camps conducted for better customer reach.  Sound to make IRU, FFR & VTR reports on evaluating the failures to the principles on major field complaints, certifying and recommending warranty claims.  Ensuring optimum productivity and output in terms of vehicles handled and high level of quality to maximum customer satisfaction.

 Significantly supported and improved the business with Sales Team in the Dealership there by giving new thrust to the overall business in the Dealership.  Improved Service Volume from Average 42000 to 54000 in 18 Months by Improving Reminder Process and AMC’s  Improving Service Volume from 3500 to 4000 in 6 Months with highest Customer Satisfaction at Kurnool. (june-2012 to dec-2012)  Improving Spare Parts Business by keenly tracking the Mandatory Parts Focus and Improvement of Labor revenue by increasing post Free Service Reporting- Special Follow-up for Dropouts Model Wise  Expanded the dealer network by Additional workshop for enhance better customer reach.  Actively involved in cross-functional support to other departments like R&D, Production, QC, Warranty Dept, and accounts & Finance for product development & dealer performance management.  Ensuring the usage of Hero4T Genuine Oil & Genuine spares across my territory for better Customer satisfaction & improved product quality  Closely working on Customer complaints & faster resolution of CC & analyzing the CC for reduction.  Reports to HO on Customer Voice on product and Expectations  Technical Training given to Dealer Team wherever necessary for better process adherence  Coordinated with HO Network Team and Dealer for Successfully installing the New CI Norms across territory  Achieved “Star manager” Excellent rating for overall achievement in 2nd Quarter FY 12:13