Kyle Raymond Umipig

Insurance Operations Analyst @ Accenture

About

I’m an Insurance Operations Analyst with over 3 years of experience supporting high-volume insurance operations in the BPO industry. I currently work at Accenture, where I handle policy administration, customer inquiries, and complex insurance requests while consistently meeting strict SLAs for quality, accuracy, and turnaround time. I’m known for being detail-oriented, dependable, and calm under pressure—especially when handling escalations and senior-level administrative tasks. My performance has been recognized through the Spotlight Award for service delivery and process excellence, as well as the Maharlika A-List Award, given to top performers for outstanding quality and productivity. Prior to insurance operations, I worked in research and operations roles involving GIS, data validation, reporting, and stakeholder coordination. This diverse background strengthened my analytical thinking, documentation skills, and ability to work in structured, compliance-driven environments. I’m currently open to opportunities in insurance operations, operations support, process improvement, or analyst roles, where I can continue delivering high-quality results and grow professionally.

Country

Philippines

City

Los Baños

Industry

Insurance

Skill

Customer Experience, Client Support, Quality Assurance, General Administration, Insurance Operations, Senior admin, Senior Administration, Administration, English, Problem Solving, Office Administration, Microsoft Office, Email Clients, Jira, Nexus, Customer Service, Admin, Back Office Operations, Report Writing, People Management

Experience

Insurance Operations Analyst

Accenture

2022-9 - Present · 4 yrs 1 mo

Muntinlupa City, National Capital Region, Philippines

• Process high-volume insurance policy requests including endorsements, updates, and administrative transactions for a global insurance client • Handle complex customer and policy inquiries as a Senior Administrator, ensuring compliance with client guidelines and regulatory standards • Consistently meet or exceed KPIs for quality, accuracy, and turnaround time (TAT) • Resolve escalations in coordination with team leads, quality analysts, and stakeholders • Contribute to process improvement initiatives and knowledge-sharing activities

GIS Research Assistant

Geographic Innovations for Development Solutions Inc.

2021-2 - 2022-8 · 1 yr 7 mos

Los Baños, Calabarzon, Philippines

• Conducted GIS mapping, spatial analysis, and data validation using QGIS • Supported environmental and watershed projects through fieldwork, data analysis, and technical reporting • Coordinated with government agencies including NIA and DENR for data gathering and project support

Account Operations Specialist

Rentokil Acquired Business

2020-2 - 2021-2 · 1 yr 1 mo

Muntinlupa City, National Capital Region, Philippines

• Managed client accounts and site operations for pest control services in food manufacturing facilities • Conducted audits, compliance checks, and operational reporting • Coordinated with technicians, internal teams, and clients to maintain service quality standards

Research Assistant

Geographic Innovations and Development Solutions, Inc.

2019-11 - 2019-12 · 2 mos

Los Baños, Calabarzon, Philippines

• Supported the Climate Resiliency and Vulnerability Assessment project for a non-government organization • Facilitated a basic GIS workshop for local government units (LGUs) to support climate resiliency planning • Collaborated with stakeholders, including the Department of Agriculture (AMIA), to ensure smooth coordination and knowledge sharing • Assisted in preparing workshop materials, project documentation, and final reports • Supported data collection and GIS-related tasks using QGIS