Miranta Petrocheilou

Housekeeping Manager @ One&Only Resorts

About

Experienced Housekeeping Manager with a demonstrated history of working in Hospitality Enterprises. Skilled in leadership, team spirit, time management and staff training. Responsible for ensuring all public areas are clean, according to the high company standards, and overseeing the staff working on the resort.

Country

Greece

City

Néa Smýrni

Industry

Hospitality

Skill

Housekeeping, Employee Learning & Development, Customer Service Management, Employee Training, Complaint Management, Problem Solving, Microsoft Office, People Management, Team Leadership, Team Spirit, Organization Skills, Hospitality Management, Payroll, Scheduling, Microsoft Word, Microsoft Excel, Team Building, Leadership, Team Management, Organizational Leadership

Experience

Housekeeping Manager

One&Only Resorts

2024-6 - Present · 2 yrs 4 mos

Athens, Attiki, Greece

Floor Supervisor

Athenaeum InterContinental Athens

2024-1 - 2024-6 · 6 mos

Athens, Attiki, Greece

• Room and Public Area Supervisor according to the company's standards. • Management of departmental and cleaning supplies. • Responsible for lost and found items, storage and dispatch. • Complaint management, problem solving.

Floor Supervisor

NJV Athens Plaza Hotel

2022-4 - 2023-12 · 1 yr 9 mos

Athens, Attiki, Greece

• Room and Public Area Supervisor according to the company's standards. • Head of the department's daily program. • Responsible for the training of new staff. • Management of departmental and cleaning supplies. • Responsible for lost and found items, storage and dispatch. • Complaint management, problem solving. Housekeeping Manager of the owner’s house • Responsible for the daily program of the staff according to the needs of the house and the wishes of the owners. • Management of cleaning supplies. • Staff coordination during preparation, during and after events. • Maintenance of utensils and decoration of the house. • Training of new staff. • Supervision of the production of washing machines, linen closet. • Processing inventories. • Staff evaluation.

Floor Supervisor

Hilton Athens

2003-10 - 2022-1 · 18 yrs 4 mos

Athens, Attiki, Greece

• Room and Public Area Supervisor according to the company's standards. • Head of the department's daily and monthly program. • Payroll manager of permanent and outsource staff. • Responsible for the training of existing and new staff (team leader). • Staff evaluation (team coach). • Management of departmental and cleaning supplies. • Responsible for lost and found items, storage and dispatch. • Complaint management, problem solving. • Supervision of laundry production, linen operation. • Processing of inventories.

Lobby Hostess

McDonald's

1998-8 - 2003-9 · 5 yrs 2 mos

Nea Smyrni, Attiki, Greece

• Welcoming customers • Managing and resolving complaints. • Responsible for the conduct and coordination of children's parties. • Training and evaluation of personnel according to the company's standards (training squad leader).