Kourtney McVicars

Business Development Manager @ RPM Hire

About

I’m a people-focused manager with a strong background in logistics, customer service and team leadership. I manage end-to-end operations across traffic projects, lead a team and build lasting relationships with clients and contractors. I’m known for staying composed in fast-paced environments, tackling challenges with a practical mindset, and creating a supportive, safety-driven team culture.

Country

Australia

City

Melton

Industry

Construction

Skill

Customer Service, Car Rental, Reservation Management, Fleet Management, Communication, Teamwork, Forklift Operation, Barriers, Operations Management, Transportation Planning, Dispute Resolution, Stock Management, Road Construction, Time Management, Leadership, Strategic Thinking, Strategic Partnerships, Business Unit Management, Goal Setting, Risk Management

Experience

Business Development Manager

RPM Hire

2025-11 - Present · 11 mos

Thomastown, Victoria, Australia

Senior Customer Service Coordinator

Coates

2021-3 - 2025-10 · 4 yrs 8 mos

Laverton North, Victoria, Australia

At my role in Coates, I managed day-to-day operations across traffic management projects — coordinating logistics, supporting customers, and leading a team to deliver safe and efficient results. I worked closely with contractors and transport partners to keep projects running smoothly and on schedule. Over time, I’ve built solid experience in logistics, customer service and compliance, along with strong leadership and problem-solving skills. I enjoy bringing structure to busy environments, building great relationships, and helping teams deliver their best work. I was proud to be nominated several times for the John Coates Medal for my commitment to service and teamwork. Now, I’m looking forward to applying these skills in new challenges where I can continue to grow, lead and make a meaningful impact.