Konstantin Duka

Build and maintain strong, long‑term relationships with key clients and internal teams. Develop deep understanding of major clients’ needs to provide tailored solutions. Serve as primary point of contact to resolve issues, answer complaints, and ensure satisfaction. Drive revenue via up‑sell and cross‑sell motions on existing accounts. Develop and implement account strategies aligned with company objectives. Monitor client performance and usage trends; report on progress and make data‑driven decisions. Gold focus: synchronized liners/media/pumps with outages; usage‑based forecasting; 8D/RCA on claims

• Delivered technical presentations to prospective and existing customers. • Developed and presented tailored technical solutions meeting client‑specific needs. • Explained technical products/services and answered technical questions. • Consulted with clients and sales teams to determine product needs and system requirements. • Collaborated with customers to ensure products met requirements; solved issues with installed equipment. • Built and maintained relationships with key clients; after‑sales troubleshooting and technical support. • Translated customer needs into technical specifications; communicated improvements to management.

• Control and pushing process of identified during service operations part’s needs (parts which should be replaced to keep KPIs on proper level); • Parts and services tenders track and participation; • K2S product promotion; • Negotiation in approval of new items which are not included in existing price-lists with customers; • Track of GIM-system work and its adjustments in accordance with demand; • Providing of technical descriptions of parts for customs needs; • Checking of the actual status of parts • Communication with Logistics Department in order to monitor and adjust delivery time for the ordered parts in case of delay

•Ensure the proper accounting and financial control of all contracts and orders •Invoice issuing/checking/controlling, ensure correct invoices received by the customer in due time •Initiate amendment actions for wrong invoices, trace wrong invoicing cause and fix the problems. •Credit controlling, supervise credit accounts, control payments and re-allocations. •Produce customer statements, aged debt analysis, arrange the collection acts for the customers. •Manage customer service, including order processing, sales and supply coordination, solving disputed issues •Maintain customers data base and business history files •Provided documentary and administrative support for the department

• Interaction with customers and supply‑chain participants; daily client communications. • Creation and support of client requests and invoices. • Production and maintenance of sales orders from Oracle entry through delivery to customer. • Maintenance of purchase orders for shipments to customers. • Billing for sales orders and tracking timeliness of payments (through credit controller). • Interaction with procurement specialist for final products to ensure order quality. • Compliance with rules and regulations; claims intake and processing in time. • Creation of general reports on clients at Sales request; update and support of customer database. • Managed customer service including order processing, sales & supply coordination, dispute resolution. • Provided documentary and administrative support for the department.