Komba Malukutila

• Lead the development of annual Enterprise business plan including departmental goals, strategies and objectives that will deliver shareholder value, based on rigorous environmental and competitor analysis and MTNZ imperatives. • Manage the implementation of annual business plan to ensure that business objectives of delivering stakeholder value are achieved. Draw insights from business intelligence tools to position products and services for maximum competitive advantage • Lead the development, implementation and review of policies, process and procedures for effective management of Enterprise Sales operations • Ensure effective on going cross functional engagement with other departments towards the achievement of the objectives of the department • Drive MTNZ and Group initiatives or Projects within the department • Manage MTNZ Enterprise Sales relationships with key external suppliers to ensure sustainability

Responsible for overall Enterprise Business Customer Market Share, Revenue Growth and Business Sustainability. Directly Managing the following portfolios: - Enterprise Business Commercial Financial Operations - Enterprise Customer Service Management - Project Management & Customer Fulfillment - Enterprise Revenue Assurance

- Responsible over Marketing strategy and business development for the Enterprise Business portfolio - Monitor and assess the market, competitor activity and technological development. - Manage and implement tailored made solutions for the Enterprise segment - Maintain product profitability in line with the overall Product and Services strategy. - Focus on relevant market segments for the development of segment specific value propositions. - Manage relationships with third party Enterprise Solutions service providers. - Develop and prepare concept documentation, marketing business requirements and manage the implementation of projects - Provide input into advertising and communication strategies around Enterprise Solutions development - Facilitate accurate data analysis and reporting on performance

Primarily responsible for product growth and quality of the MTN Mobile Money platform by driving initiatives, build and implement solutions that support key business objectives within the budget and timeline expectations Accountable for championing various projects within a program from concept to production launch while working with a cross-functional team of business and technology partners Internal stakeholder and vendor management to solicit cooperation in resolving product queries Plan, develop and interpret organizational goals, policies, and procedures

Responsible for the maintenance, support and upgrades to existing applications. Involved in the investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches. Planning of changes/upgrades/deployment on MTN Zambia applications Manage the ERP support team by means of facilitating and engaging in problem solving and collaboration, with a goal of ensuring that all queries across the organization are managed with best practice solutions.