Bob Kolowitz

Responsible for operations and delivery of organization-wide projects with multiple stakeholders. Managed and mentored a team of 30 fulltime and contract workers. Led meetings with staff throughout the organization to gather needs and devise solutions. Created and delivered on KPI’s, improved customer satisfaction, managed escalations and worked with external departments to take on IT support from overburdened staff. Accomplishments: • Led three year technology refresh program (network, security, storage, systems, telecom, data center, power) to improve security and reliability of IT systems • Reduced operational costs through contract review and vendor management • Delivered visibility into business needs by hosting bi-weekly cross departmental meet-ups • Strengthened relationships with faculty, staff, Facilities and Public Safety Departments • Mitigated risk by rebuilding underground fiber cable plant ahead of new construction • Upgraded customer experience (CX) by removing network & storage bottlenecks • Supported business / applications teams to migrate on-prem ERP to cloud (Ellucian/Banner) • Implemented a host of technologies including: Palo Alto Networks firewalls, Cisco & Mist wireless, Infoblox DDI, Thycotic PAM, NAC using Cisco ISE, VOIP using Jabber

Owner of operations: helpdesk, desktop support, network, systems/storage, telecom and projects. Facilitated multiple mergers, acquisitions and data center builds. Led global implementation of Agile PLM. Presented business case to division GMs, met w/ quality, engineering, procurement teams to validate requirements & align on common set of processes within a single instance. After the Opnext / Oclaro merger, we sold off the laser diode business business and I was responsible for identifying data, data owners, applications & contracts to facilitate the secure transfer of assets to the buyer (II-VI). Accomplishments: • Ensured uptime of 24/7 onsite manufacturing teams in mixed Linux/Windows environment • Ongoing support of ERP/MRP system using Microsoft Great Plains / Dynamics • Reduced engineering time and improved design reuse by moving assemblies from individual desktops to vaulting system • Improved capacity: designed and implementation IT architecture to move onsite manufacturing to Sanmina contract manufacturing sites • Negotiated with GM’s to gain support of common part numbering scheme to support PLM • Consolidation of three global helpdesk systems into one instance using ServiceNow • Designed and rebuilt network to better support and segment engineering and manufacturing • Facilitated HR redesign of onboarding/offboarding process to reduce process time • Designed and built data center for company move incl. UPS/power and cooling • Ensured corporate compliance via management of SOX and ISO 9001 through audit & controls • Development and deployment of internal and external facing applications

Joined Alien as employee #98, helped guide the company through a period of rapid expansion to 350+ employees. Managed IT helpdesk, applications and infrastructure. Supported executive staff in the acquisition of two different companies. Managed data discovery, data architecture, alignment and ongoing support of applications and contracts related to hardware and software development. Designed and built multiple data centers, introduced new applications & services and facilitated multiple reorganizations. Designed & implemented the first SAN, helpdesk and support team and wrote & implemented IT policies and procedures. • Improved collaboration by implementing Solidworks Vault for engineering team • Deployed SalesForce.com CRM application • Created IT metric reports for presentation to senior staff, developed IT strategic plan • Built two remote offices (Fargo, ND & Dayton, OH) and supporting infrastructure

Graduate of the Masters of Information Systems (MSIS) program at USF. Studies included: information security, IT policy/strategy/economics, ecommerce, data warehousing, cloud services, and project management.