Koksal Cakir

Complete handling of shipping files; Booking transport with subcontractors in a timely and correct manner; Processing data in the software system developed in-house; Checking whether all documents have been drawn up and processed correctly; Checking financial documents; Administrative processing of shipments; Identifying possible problems early on and taking proactive measures; Resolving any disputes that may arise during the execution of the assignment, independently or in consultation with the team leader; Contact with customers, carriers and airlines.

- Develop strong and trusted relationship with customers through timely and accurate communications. - Manage high volume of customer calls to ensure excellent customer service and satisfaction - Resolve customer issues in accurate and timely manner. - Attend and conduct project status and review meeting with customers - Maintain and update documents related to customer accounts and business reports. - Develop new business opportunities in every customer communication. - Coordinate calls, meetings and communications between management and customers. - Validate and qualify new customers before referring to the appropriate sales manager. - Assist in developing sales initiatives. - Develop and maintain sales incentive programs. - Assist technical teams in developing proposals. - Generate customer reports on periodic basis.

Arrival or departure time of the aircraft (and in the case of a transfer passenger: departure time of any connecting flight) Place where the passenger must be received (e.g. a gate, an assistance desk, a check-in desk or a train platform. Number of passengers and assistance needs of the passengers. ( Below other: do they need a wheelchair. can they climb stairs? Results achieved: • Registering the passengers, checking their travel documents, informing them about the procedure and scheduling colleagues to pick them up and drop them off. In addition, they monitor whether the waiting passengers are picked up on time by their colleagues. • Guiding and training colleagues.

Responsible for the production of all European flights of aircraft loading in the field of catering. In addition, helping other production employees with the coordination of the catering. Results achieved: • 100% check of short turnaround all europe flights. • Guiding and training colleagues.

Selling lottery tickets. Responsible for the contents of the cash register and for opening and closing the store. Results achieved: • Owned the ticket sales system. • Training made for colleagues for working methods.

Prepare autopsy reports. Verification and collection of factual data related to the crime scene. Results achieved: • Clear system made for Document Management.