Kok Kang T.

Overseeing company’s Production, High Availability and DR Systems and Infrastructures which includes Data Centre, IPVPN and Internet connectivity, IT networks and tele-communications includes Telephony system, Core Financial System, middle-ware systems and front-end application servers. Streamlining and enhance the operational processes and procedures on in-house software development, application outsourcing, new business development, revenue, cost, infrastructure support services, projects and capacity planning which includes among others; 1. Ensure availability of meaningful, accurate, timely and effective information for decision making, provide sufficient spares. Continuous monitoring of system health, conduct regular preventive maintenance and continuous housekeeping. Engaged with vendor on knowledge transfer with establish of incident/problem resolution escalation. 2. To improve the expertise of the department by achieving efficient, motivated, and well-trained employees with the knowledge, skills, and ability to meet company's current and future challenges. To attract and retain the best people hence aspire to be the greatest place to do great work. Define staff KPI and monitors the staff performances hence the performance appraisal. Continuous to provide guidance and leadership support to subordinates and users. Strategize the team to provide assistance and guidance to other departments with useful resources to support the group. 3. To establish, maintain and enhance all IT systems and services to support Aeon Credit Service's business requirements by implementing operational best practices to provide superior availability, reliability and performance of IT services hence to identify emerging technologies and evaluate selected ones to determine potential benefit to Aeon Credit Service.

Overseeing company’s Data Centre services and involved in Pre Sales roles on tender and System Integrator’s proposals. Streamlining and enhance the operational processes and procedures on new business development, revenue, cost, infrastructure support services, projects and capacity planning which includes among others; 1. Develop new Data Centre co-locations business opportunities and maintaining existing clientele on new requirement and capacity planning. 2. Managing, monitoring and ensuring Data Centre infrastructure support services rendered to clientele in accordance to preset guidelines, budgets, timelines, SLA and OLA. 3. To plan, monitors and review the Data Centre infrastructure capacities and take necessary measures should it attain the preset threshold. 4. Managing and supporting the Data Centre day to day co-locations issues and problems, improving performance through processes and procedures change and focus on strategic functional planning to enhance departmental deliverables. 5. Ensuring the performance of the Critical Support System e.g. UPS system, Electrical Switch Board, Standby Generator Set, HT/LV Transformer, Cooling Equipment and Fire Suppression System are in good condition. Closely monitor the serviceable and maintenance plan of all these critical support equipment.

Overseeing company’s Outsourcing department’s business development, revenue, cost, infrastructure support services, projects and capacity planning which includes among others; 1. Develop new outsourcing business opportunities and maintaining existing clientele. 2. Managing and monitoring departmental revenue and cost towards business change, outsourcing and infrastructure strategic planning. 3. Ensuring infrastructure support services rendered to clientele in accordance to the guidelines, budgets, timelines, SLA and OLA set. 4. To plan, monitors and review the department’s capacity on IT Infrastructure services and take necessary measures should it attain the preset threshold. 5. Managing and supporting the departmental IT Outsourcing Operations, improving performance and functional strategic planning. 6. Yearly budgeting on IT Infrastructure outsourcing services enhancement.

Overseeing company’s IT Infrastructure services, projects and capacity planning which includes among others; 1. Managing and monitoring in-house Data Centre facilities, Network Infrastructure services and Servers’ Uptime in accordance to the KPI set. 2. To ensure Data Backups, System Configurations and Failover Procedures are reviewed periodically towards business change. 3. To plan, constantly monitors and review the capacity of IT Infrastructure services and take necessary measures should it attain the preset threshold. 4. Creates, implements, and maintains disaster recovery plans for all Company information systems and communication systems. 5. To manage, monitor and to ensure smooth implementation of IT Infrastructure Projects are adhere to the guidelines, budgets and planned timelines. 6. Establishes and monitors security policy regarding the use of all Company information systems and communication systems. 7. To ensure all IT Infrastructure services uptime is in accordance to the KPI set and all planned preventive maintenance on IT equipment to be done based on recommended regularity. 8. Managing and supporting the IT Outsourcing Operations, Port Operations 24 x 7 on applications and servers availability. 9. To manage and monitor the implementation of ISO27001 inline with Hutchinson Port Holdings Guidelines (HPH) and CyberSecurity Guidelines within 12 months. 10. Yearly budgeting on IT Infrastructure services enhancement and 5 years projection on Capex/Opex spending. 11. Coordinate with Facilities Department on the design and implementation of critical support equipment e.g. UPS System, Standby Generator Set, Electrical System, Precision Cooling Requirement, Fire Suppression System for Westports Data Centre and Critical Area Support for ensuring 99.999% Uptime Reliability.

Responsible in software development, testing, deployment and end-user training which includes among others; 1. To study, develop, support and enhancement of in-house Hire Purchase System. 2. To study, develop, support and enhancement of in-house Branches Cash Management System. 3. To study, develop, support and enhancement of in-house Head Office (Central) Cash Management System. 4. To support and enhance the in-house Customer Care System and Warranty Claim System. 5. Conduct periodic user training on systems nationwide, end-user support and maintenance of systems. 6. Responsible for developed System Development Life Cycle enhancement.

Responsible in software development, testing, deployment and end-user training which includes among others; 1. To jointly study, develop, support and enhancement of in-house EMAS Accounting system of General Ledger, Accounts Payable, Accounts Receivable, Inventory, Sales Order, Purchase Order, Consignment and Quotation Systems with team members. 2. To study, develop, support and enhancement of in-house Payroll and Wages System. 3. To study, develop, support and enhancement of Movies Distribution System used by Golden Star Movies Sdn Bhd. 4. To study, develop, support and enhancement of Scores System and Membership System used by Selangor Shooting Association. 5. Conduct user training on systems developed, end-user support and maintenance of systems.