Klein D’Souza

•Led a team of sales associates as an On-Site Leader, consistently meeting and exceeding store KPIs, resulting in increased sales performance. •Elevated customer satisfaction by providing personalized styling and fashion advice to 25+ customers daily, leading to an increase in average transaction value and improved customer satisfaction increasing customer loyalty and repeat business. •Demonstrated comprehensive knowledge of company merchandise and services, contributing to an improvement in customer inquiries resolution. •Efficiently and accurately processed a daily average of 10 POS transactions, while speeding up the checkout process. •Maintained visual standards on the sales floor, resulting in an improvement in the store's overall appearance and customer experience. •Successfully executed store opening and closing duties 10+ times a month, ensuring a smooth and secure operational transition. •Greeted and informed 50+ customers daily about current promotions, contributing to an increased daily conversion rate.

•Welcomed and seated 140+ patrons upon their arrival at the venue. •Served patrons while complying with the liquor laws applicable to the venue and the local regulations. Ensuring that no patron is intoxicated. •Ensured that the bar is always stocked and clean according to the laws, regulations, and company policies. •Successfully maintained and provided information on 25+ drinks and snacks at the bar, enhancing customer service and satisfaction. •Managed cash transactions with 100% accuracy, resulting in error-free entries into the POS system. •Oversaw and processed an average of 10 cash and debit transactions daily at the box office, ensuring smooth financial operations. •Utilized in-depth knowledge of venue events and operations to responsibly answer over 15+ customer queries, calls, and emails, maintaining excellent customer relations and addressing inquiries promptly. •Demonstrated strong communication and oral skills, leading to effective team collaboration and improved customer satisfaction.

•Welcomed and seated 110+ patrons upon their arrival at the venue, all while ensuring that the needs of patrons were taken care of, increasing overall customer satisfaction. •Spearheaded cleanliness and organization efforts for the theatre, bathrooms, dressing rooms, and gallery, resulting in a reduction in customer complaints and an increase in positive feedback. •Maintained an in-depth understanding of the events at the venue, facilitating smooth event operations resulting in improved customer satisfaction.