Kleanthi Luka

University Lecturer @ Albanian University

About

Experienced Electronics Engineer, IT Specialist, and University Lecturer with a strong background in game development, system operations, and customer support. Fluent in English and German, I excel in fast-paced environments, delivering high-quality solutions and fostering collaborative teamwork. As a dedicated University Lecturer at Albanian University, I focus on electronic, mechatronic, computer, and electrical engineering, engaging students through seminars, hands-on labs, and practical problem-solving. My passion is equipping future engineers with critical skills for success in today’s evolving technological landscape. In Electronics Engineering, I design, analyze, and test systems and circuits, with experience in PCB design, analog and digital electronics, and embedded systems. I conduct simulations to optimize designs for efficiency and reliability. In Game Development, I have expertise in programming, level design, game mechanics, and immersive 3D modeling using Unity and Unreal Engine, enhancing gameplay with dynamic visuals. With a proven track record in IT Service Desk Management, I resolve inquiries efficiently, ensuring customer satisfaction through the use of tools like ServiceNow and JIRA. I am proficient in troubleshooting hardware and software issues, minimizing system downtime. As a Customer Support Specialist, I provide exemplary service in both German and English, focusing on technical troubleshooting and clear communication to resolve diverse issues quickly. Skilled in programming languages such as C#, C++, and Python, I develop efficient algorithms and complex software solutions, with a solid understanding of object-oriented programming and development methodologies.

Country

Albania

City

Tirana

Industry

Computer Games

Skill

Cisco Meraki, Technical Support, Active Directory, Jira, ServiceNow, HDA, Help Desk Support, IT Management, Microsoft SQL Server, SAP Netweaver, SAP Fiori, Citrix Workspace, University Lecturing, Academic Leadership, Engineering, Project Engineering, Systems Engineering, Electronic Engineering, Mechatronics, Information Technology

Experience

University Lecturer

Albanian University

2024-10 - Present · 2 yrs

Tirana, Albania

As a University Lecturer at Albanian University, I am dedicated to fostering a dynamic learning environment in the fields of engineering and IT. With a focus on electronic, mechatronic, computer, and electrical engineering, I engage students through innovative teaching methods, including seminars and hands-on laboratory experiences. My passion lies in equipping the next generation of engineers with the knowledge and skills necessary to thrive in a rapidly evolving technological landscape. I am committed to inspiring critical thinking and practical problem-solving in my students, preparing them for successful careers in their respective fields.

Information Technology

Innovaway

2021-3 - Present · 5 yrs 7 mos

Tirana, Albania

Delivered prompt and effective responses to customer inquiries, efficiently resolving technical issues and providing solutions. Monitored, tracked, and escalated incidents and service requests through ticketing systems, including ServiceNow, Jira, and other platforms, ensuring timely resolutions. Contributed to the development and optimization of service desk procedures, enhancing documentation for better workflows. Collaborated closely with team members to share expertise and deliver exceptional customer support, maintaining high levels of satisfaction.

Application Developer

Unity

2019-11 - 2022-7 · 2 yrs 9 mos

Tirana, Albania

Proficient in game design and development, with expertise in programming, level design, and game mechanics. Leveraged C++ and Unity to write efficient, optimized code for gameplay functionalities. Conducted thorough testing and debugging to ensure high-quality game performance. Collaborated with artists and designers to bring creative visions to life, ensuring a seamless integration of artistic and technical elements.

IT Specialist

Albo Computers

2019-12 - 2021-1 · 1 yr 2 mos

Lezhë, Albania

Provided technical support to end-users, resolving hardware and software issues with efficient troubleshooting. Installed, maintained, and upgraded computer systems and peripherals to ensure optimal performance. Assisted with network administration tasks, including diagnosing and resolving connectivity issues. Developed and delivered training sessions to enhance end-users' technology proficiency and improve overall system utilization.