Kallie Kendle

The Inner-Academy.com is founded on the basis of partnership. I help people transition from a life they knew, to a life they love. To become more of themselves. This path isn’t always comfortable, yet I’ve navigated these transitions - what I call hallway experiences - many times and I can shine a light and share tools that can make the journey easier. The hallway is where you find yourself surrounded by locked doors, including the one back down the stairs from which you came. Working together we can find the keys to unlock the doors in your present hallway. I have a Master’s in Psychology, and have always been passionate about finding and using practical, human-centered tools. It was my focus while I worked for 30 years in Information Technology, and it remains my passion in partnering with my clients.

If you're interested in understanding a more about the practice of Holacracy, you can browse this link: http://www.holacracy.org/ - The "How it Works" gives a good, brief visual overview.

Led the worldwide delivery of personal computer (PC) software and configuration updates to 100,000 clients. Managed a highly matrixed team, coordinated and collaborated on the maintenance of the service infrastructure and worked closely with the special projects-team for enterprise-wide customer requirements. • Reduced service costs by 60% and FTE’s from 10 to 2 by establishing an enterprise-wide service and transitioning it to a flexible sourcing model- working in a matrixed environment, and using ITIL and Agile practices to merge backend PC infrastructure with server staff to simplify the operating model; outsourced the operational activities and retained key management and analyst roles. • Managed a staff of 6 outsourced consultants, forming a well-working team, and establishing a first-ever lead and secondary accountabilities for each deliverable with the vendor. Led with sustainability in mind by putting training and hand-overs in place to handle short term and longer term turn-over, growth and change. Established a Wiki-like self-maintained knowledgebase of over 150 entries to guide and share information across the service.

Delivered IT Project management and implementation, proof-of-concept evaluation and recommendations for technical adoptions and business process change; gathered requirements, provided solution design and development, created and presented business cases for PC-based applications and utilities. • Eliminated $270M in support payments to Microsoft by leading the Windows 7 Application Strategy and Readiness Project that incorporated Agile practices into the design and implementation stages. Presented at weekly cross-functional team meetings, end-user learning webinars and conferences. • Simplified the application portfolio by 55% (4,500 down to 2,500 apps) by improving the application strategy including standards and governance; enhancing application lifecycle processes with real-time data, obtaining company-wide business agreement and communicating changes to leaders and end users. Set a record number of PC application removals and embedded these new practices into the service and mindset of the company. • Delivered a sustainable solution for PC application packaging – investigated PC application virtualization, performing in-depth research, proof-of-concept testing and quantitative and qualitative analysis on several vendors’ solutions. Formulated a decision tree for common understanding by the team, IT & business leaders as well as partnering with vendors as to what improvements would be required for us to adopt the technology. Kept abreast of changes and reviewed and updated the decision tree accordingly.

Team lead for PC application installation tools encompassing business and technical requirements, solution design, implementation and delivery, technical writing, FDA computer validation, project management, managing software developers, leading user testing, collecting user feedback and providing 3rd level support. • Improved customer experience, vendor license compliance and £24M in savings in reclaimed licenses by being instrumental in the implementation of a company-wide, GxP-compliant self-service application installation tool, managing Software Developers and Technical Writers in the design, development, testing and FDA validation of the tool. • Achieved agreement on a common desktop design and strategy to support the company’s merger, integrating the PC applications, utilities, middleware and operating systems of 115K clients by partnering with company and industry thought leaders and working through challenges.

Provided leadership for the company's desktop and office environments: • Led a cross-department committee to ensure that the IT Department was represented with regard to company-wide decisions and implementations of new processes, solutions and systems. • Integral in the configuration of MS Office products as part of a cross-organization Strategy Team that designed and gained business approval for a common PC desktop. Assessed operating system and office technology marketplace to keep abreast of innovations.

Designed and developed the corporate local area network and administered the company’s e-mail backbone. Developed and delivered word processing and email training for 300+ employees, saving the cost of outside consulting.