kj kim

senior analyst, government sanctions

About

Self-motivated Analyst who actively takes initiatives and demonstrates strong analytical, problem-solving, and decision making skills. Proven ability to multi-task under pressure and exhibits exceptional work ethics. Result oriented, practical thinking, and risk taking with excellent time management. Permanent resident of the U.S. Bilingual in English and Korean.

Country

united states

City

denver

Industry

financial services

Skill

microsoft office, management, research, leadership, crm, analysis, problem solving, project management, strategy, call centers, risk management, process improvement, customer service, financial services, business analysis, team leadership, financial analysis, business development, team management, business process improvement, analytical skills

Experience

senior specialist, customer complaints case management

moneygram international

2014-12 - 2015-2 · 3 mos

Efficiently managed regulated customer complaints with creative decision-making under minimal supervision and deadlines.

specialist, customer complaints case management

moneygram international

2013-6 - 2014-11 · 1 yr 6 mos

Provided resolutions to customer inquiries, requests, and complaints through multiple channels including email, web-based form, MS Customer Relations Management tool, and Social Media.

escalations

moneygram international

2012-9 - 2013-6 · 10 mos

Handled escalated customer inquiries and supervisor calls using various internal resources and making decisions on exceptions to provide immediate one-call resolution.

customer care representative

moneygram international

2012-7 - 2012-8 · 2 mos

commercial assistant cum interpreter

embassy of sri lanka

2008-9 - 2011-4 · 2 yrs 8 mos

* Achieved gratis basis benefits such as accommodation, airfare, and booth for Sri Lankan companies and government officials to participate official meetings and conventions in south Korea. * Successfully coordinated Korean food promotion and business delegation’s visit to Sri Lanka under tight timeframe. * Played the role of MC at the National Day Ceremony of Sri Lanka in 2009 and 2010.