Kizito Okougbo

We are MERU. A firm with a different point of view. We are results-driven operators at heart. We bring deep experience partnering with clients to improve performance in some of the most challenging situations. We are united by a culture that values excellence, collaboration, and success in all its forms for our clients and our people.

• Designed Sales and Operations Planning (S&OP) and Sales and Operations Execution (S&OE) processes for a pharmaceutical manufacturer to improve alignment between demand forecasts and production capacity, resulting in a 10% improvement in order fulfilment rates • Built a 3-year resource planning model for $17m worth of components for a digital mobility business for a global tire manufacturer by leveraging demand forecasts from sales; developed service operations playbook to streamline operations of and ensure optimal customer service for business build, leading to a successful pilot and Minimum Viable Product (MVP) launch for 500 vehicles • Achieved $29M in logistics cost savings for a global tire manufacturer by leading the end-to-end Request for Proposal (RFP) process and optimizing intermodal provider selection • Achieved projected $60M in annual cost-of-care savings for a health insurer by conducting comprehensive benchmarking studies and building evidence-based business cases and actionable implementation plans for six strategic initiatives

• Developed a comprehensive database of evidence-based research, enabling rapid access for appeal writers, reducing claim denials by 30%, and recovering an estimated $10M in lost revenue. • Accelerated the appeal-writing process by over 99%, reducing turnaround time from one week to 20 minutes by analyzing state-specific appeal statutes, defining medical and non-medical denial criteria, and creating reason-specific automated appeal templates.

• Conducted make vs buy analysis for server hosting and devised strategy by forecasting asset utilization for an estimated savings of $100,000 through inhouse maintenance of servers. • Formulated growth strategy by coordinating with product management and operations teams; identified data trends to generate valuable insights about customer requirements and pain points and provided recommendations to advance annual revenues from $3m to $25m in five years. • Utilized Tableau to create visualizations and dashboards to make presentations to internal stakeholders and executive leadership leading to massive buy-in of recommendations to invest in digital marketing and specific market segments.

Managed inventory levels to achieve adequate customer service levels, performed supplier quality management by performing data analysis and performed workforce scheduling to ensure adequate coverage of shifts

Cofounded a medical diagnostic outfit and was involved in developing marketing strategies, sales targets and coming up with other performace indicators

Achieved process improvement after preparing a business case for the digitization of medical records and getting buy-in from management and led a cross-functional team in its deployment on time and on budget leading to significant decreases in patient wait times an increase in revenues.

Expanded patient census by 400%, increase vaccine utilization by 100% and reduced maternal mortality by 30% through community engagement and strategic partnerships with indigenous practitioners • Maintained consistent care delivery in remote facilities by collaborating with local governments to improve living conditions for doctors, enabling longer deployments and ensuring a continuous pipeline of healthcare professionals

Managed a wide variety of cases in different subspecialties under the supervision of consultants. Conducted seminars and presentations for professional colleagues