Kiyawmi Thioub

• Lead payroll implementation projects, managing a diverse portfolio of clients while maintaining timelines and expectations. • Act as a subject matter expert on payroll systems and government regulations, providing tailored solutions to clients. • Facilitate client meetings and manage communications, ensuring smooth project flow and client satisfaction. • Utilize strong organizational skills to balance multiple projects and ensure on-time delivery.

• Provide exceptional customer service by managing inbound calls for credit card inquiries, ensuring timely issue resolution, and maintaining client satisfaction. • Apply critical thinking and problem-solving skills to resolve client inquiries and provide solutions within the scope of available resources. • Build strong relationships with clients, including Private Bank members, by demonstrating empathy and professionalism to maintain brand integrity. • Collaborate with internal teams to enhance customer experience and ensure operational efficiency.

• Establish strategy and technical plans for short- and long-term results • Analyze quantitative and qualitative data for decision making • Hire and manage contractors and freelance professionals • Manage corporate finances and operations • Ensure legal requirements are met and business integrity is maintained • Envision outcomes and determine inputs and pathways to produce innovation(s)

• Analyze fraud alerts and assess financial threats, ensuring compliance with relevant regulations and protocols. • Develop and implement new processes to increase fraud detection accuracy and efficiency. • Coordinate with cross-functional teams to resolve fraud cases and mitigate risk to the organization and its clients.

• Respond to a customer inquiry • Provide excellent customer service efficiently and effectively • Problem solve and troubleshoot using knowledge of bank laws and regulation, company products and processes, and life experience