Kitson L

IT Support Specialist @ Bank of China (Malaysia) Berhad

About

I am an Information Systems graduate with hands-on experience in IT support, endpoint management, and IT operations within the banking and enterprise tech sectors. Currently supporting 100+ users at Bank of China, I specialize in incident resolution, system deployment, patch management, and infrastructure monitoring, helping maintain high availability and secure IT environments. With the Google Cybersecurity Professional Certificate, I am passionate about cybersecurity, IT operations, and technology risk management. Alongside my professional work, I am highly interested in Crypto and Web3 technologies, exploring how blockchain, decentralized systems, and security innovations can reshape digital ecosystems. I am seeking opportunities where I can combine my technical support, cybersecurity, and emerging tech interests to contribute to secure, innovative, and efficient IT operations in forward-looking organizations.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Computer Software

Skill

Technical Support, Network Troubleshooting, Root Cause Analysis, Endpoint Security, Hardware & Software Deployment, Endpoint Device Management, User Account Administration, Access Control & User Provisioning, Security Policy & Compliance, Incident Management (ITSM), End-User Support, Decentralized Applications (DApps), Cyber-security, Computer Programming, Software as a Service (SaaS), Product Strategy, Product Operations, Security Information and Event Management (SIEM), Regulatory Compliance, IT Risk Management