Kisha Glasgow

-Designed and implemented scalable HR policies and workflows across 17 sites, ensuring alignment with federal, state, and city regulations (FMLA, ADA, EEOC, DHS, Prevailing Wage, etc.) -Led full-cycle recruitment for critical roles including frontline shelter staff, Program Directors, and HQ personnel, improving quality and alignment of hires across departments -Developed and facilitated onboarding programs to create a more welcoming, consistent, and mission-driven experience for new hires -Provided ongoing guidance to Program Directors and site leadership on employee relations matters, performance coaching, progressive discipline, and policy interpretation -Created and delivered a training series for all Program Directors, focused on leadership integrity, communication, and fostering a culture of trust and accountability across all sites -Directly manage and coach the Benefits Specialist and Talent Coordinator, supporting day-to-day operations, setting priorities, and building their professional capacity -Support and lead organizational training on respect in the workplace, progressive discipline, and management essentials to increase confidence and consistency in leadership practices -Partner with the HR Director and Executive Director to align HR strategies with organizational goals, workforce planning, and site-level support -Acted as department lead during HR Director’s maternity leave, managing high-level compliance issues, sensitive staff matters, and cross-departmental escalations -Collaborate cross-functionally with Payroll, Finance, Operations, and Social Services to support a trauma-informed, mission-aligned workplace.

● Process full-cycle payroll for 350+ employees, including salary and hourly workers. ● Manage the full cycle recruitment process, including job postings, sourcing, conducting interviews, extend offer letters ● Manages and implements HR policies and procedures that comply with local labor laws and regulations. ● Provide guidance and support to managers and employees on HR-related matters, including employee relations, performance management, and disciplinary actions. ● Coordinate employee onboarding and offboarding process, including new hire orientation, benefits enrollment, exit interviews, and terminations. ● Assist in the development and delivery of HR training programs, promoting employee development and engagement. ● Stay up-to-date on HR trends and best practices, ensuring compliance with employment laws and regulations.

● Individually trained 480 employees to date, inclusive of managerial positions ● Individually trains and develops prospective employees for entry level and managerial positions. ● Works closely with HR to screen resumes, schedule interviews, conduct onboarding, and host weekly open houses. ● Researching, evaluating, recommending, and assisting with implementation of learning courses. ● Responsible for creating and developing the training materials including but not limited to product, sales, customer service and store management. ● Implements company initiatives by developing company wide training modules.

● Managed P&L statements, budgets, and cost control in regards to products and labor budget. ● Individually trained and develops prospective employees for managerial promotions. ● Implemented company initiatives by developing action plans; oversaw daily store processes and 20 employees to meet sales goals in 2 locations. ● Responsible for revenue forecasting, inventory controls, and purchasing.

● Supported District Manager with a full-cycle recruitment process. ● Scheduled a high volume of interviews and screened resumes. ● Implemented company initiatives by developing action plans; overseeing daily store operations, processes and staff to meet sales goals. ● Acting liaison to clients, corporate, and third party vendors to better support the company’s developmental goals.

● Managed daily store processes and operations; assisted upper management, while managing a team of 80 employees. ● Implemented administration systems related to cash handling policies, loss prevention audits, and hiring/on-boarding new employees. ● Facilitate and track daily inventory and third party vendor invoices; assisted with individual development of participating staff and scheduling.

● Assisted store manager and participating staff in generating total revenue for monthly sales goals, with exceptional customer service and knowledge of store operations. ● Handled onboarding process for new hires including training plans, paperwork review, and final steps. ● Created personalized training plans to support development of new and current employees. ● Worked closely with the Director of Training to support company wide training initiatives.

● Coordinated the daily processes across 5 Disney Theme Parks through quality control and client services. ● Assisted supporting staff with sales and merchandise tactics to optimize client satisfaction and retention.