Kisha R

As Manager II at Concentrix, I drive recruitment excellence across global operations with a focus on B2B business functions across South East Asia. Lead a high-performing team of 12 recruiters, achieving a 30% boost in productivity and skill development. Spearhead AI-driven hiring initiatives, integrating tools like resume screening, chatbots, and predictive analytics to enhance candidate matching and streamline workflows. Successfully eliminated agency reliance, reduced time-to-fill by 25%, and improved talent pipeline quality by 40%. Champion diversity and inclusion through data-backed strategies, increasing representation by 35%. Provide market intelligence and salary benchmarking insights to hiring managers, enabling informed, competitive, and equitable hiring decisions. Skilled in SHL assessments and structured interviewing, ensuring consistent and data-driven candidate evaluations. Oversee recruitment budgets, vendor partnerships, and employer branding efforts, aligning talent strategies with business growth and compliance standards.

In my role as Manager of Talent Acquisition at Klook Travel Technology, I oversaw all aspects of end-to-end recruitment processes in Malaysia & Taipei. This encompassed ensuring a comprehensive and efficient approach to talent acquisition. Working closely with internal and external stakeholders to align recruitment strategies with business objectives and needs was a crucial part of my responsibilities. I provided coaching and management to the Global Talent Acquisition Team, ensuring effective and consistent recruitment practices worldwide. Additionally, I acted as a key contact point for senior management and hiring managers, particularly for critical and senior-level hirings. I formulated a strategic vision for efficiently and timely sourcing diverse talents to meet the ongoing needs of the business. I provided supervision for a team comprising 2 Recruiters and 1 Recruitment Coordinator, ensuring efficient management and cultivating collaboration among team members.

In my role as Regional Recruitment Lead at Accenture, I orchestrated recruitment operations for multiple global projects, with a specific focus on Inside Sales and Digital Marketing. My responsibilities included formulating and implementing effective talent acquisition strategies, overseeing the end-to-end process to meet agreed-upon targets. I provided support for language-specific hires, including Japanese, Korean, Thai, Vietnamese, Hindi, Mandarin, and English. Collaborating with the HR Partners team, I offered both consultative and talent acquisition support, ensuring a comprehensive and value-added service. I also supervised a team, consisting of 1 TA Lead, 1 TA Senior Specialist, and 3 Recruiters, ensuring effective management and collaboration.

As an Assistant Manager at Concentrix, I took charge of the development, implementation, and administration of recruitment programs, ensuring alignment with organizational goals. My role extended to overseeing all human resource activities, including employment, labor relations, and compensation and benefits administration. I played a crucial role in COPC audits for programs seeking certification, ensuring compliance and adherence to industry standards. My responsibilities included conducting initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants. I worked closely with hiring managers and relevant stakeholders to determine final decisions on candidate hiring, providing recommendations based on business needs and candidate interactions. I oversaw a team that consisted of 3 Recruiters and 1 Recruitment Coordinator.

During my tenure as HR Specialist at Axiata Digital, I managed the entire recruitment cycle for a startup (BOOST). I oversaw sourcing, selection, and onboarding processes, ensuring a seamless experience for new hires. I was instrumental in formulating, exploring, and implementing innovative recruitment ideas and platforms to enhance the candidate experience. Additionally, I played a key role in HR transformation projects and change management initiatives, ensuring alignment with organizational goals. My responsibilities included reviewing and implementing performance management policies, processes, and guidelines, incorporating periodic improvements and changes. I also drove and executed an end-to-end employee engagement project, including designing surveys, analyzing results, conducting group sessions, and recommending action plans. Furthermore, I conducted comprehensive training needs analysis (TNA) across the organization, identifying skill gaps and development opportunities.

As a Recruitment Consultant at Pan Asia Software Solutions, I undertook comprehensive research to identify and prospect potential candidates and clients. My role involved acting as a liaison between clients and candidates, effectively communicating needs and providing solutions to ensure successful placements. I employed various networking and internet search methods to source technical candidates, ensuring a diverse and qualified talent pool. Additionally, I developed relationships with universities, establishing them as a key source for IT placements and cultivating a pipeline of potential candidates. I successfully recruited top talent across diverse IT roles, including Software Engineers/Architects, Developers, Administrators, Network/Security Engineers, Web Developers, Quality Assurance, Project Managers, Development Managers, UI/UX Designers, and Business Analysts. I negotiated and facilitated successful placements, ensuring alignment between candidate skills and client requirements.

As a Direct Recruiter, I played a pivotal role in the success of Robert Walters Resource Solutions, spearheading high-volume recruitment for Agoda. Achieving a remarkable 100 English-speaking Customer Experience Specialist hires each quarter showcased my efficiency and effectiveness in talent acquisition. My strategic sourcing initiatives and proficiency in leveraging platforms like LinkedIn and local databases significantly contributed to exceeding hiring targets. I not only optimized the end-to-end recruiting process but also fostered strong relationships with key stakeholders, ensuring a collaborative and aligned approach to talent acquisition across global offices.

At RBCITS, I orchestrated seamless recruitment operations, surpassing quarterly hiring targets with 20 successful placements. My expertise in utilizing the Applicant Tracking System (TalentLink) streamlined the entire process, from sourcing and screening to interviews and onboarding. I established and maintained a robust candidate pipeline for recurring and challenging roles, providing valuable market intelligence to business heads. Being recognized as the Best Onsite Team in 2016 underscored my commitment to excellence in recruitment.