Kisal Yahampath

• Manage customer address change requests across multiple institutions, ensuring accuracy and compliance with internal workflows. • Review and verify notification submissions for completeness, maintaining high standards of quality. • Maintain clear records in CRM tools, effectively tracking progress and flagging issues to the Project Manager. • Collaborate with internal and outsourced teams to ensure seamless operations and handoffs, enhancing overall efficiency. • Prepare and update daily customer experience reports summarizing Intercom chats, emails, phone calls, and complaints etc.

Billing and Reconciliation: Reconcile customer accounts and supplier bills. Process disputes and handle billing queries. Analyse billing processes and identify areas for improvement. Supplier and Customer Relations: Act as the first point of contact for our suppliers, managing those relationships with excellent customer service. Resolve tickets in a timely manner, ensuring excellent resolutions for both customers and the business. Collaborate with other departments to resolve issues and provide clarifications. Data Management: Enter, update, and maintain product and customer information in our CRM system. Manage and update product listings on our website. Conduct regular audits to ensure data quality and consistency. Assist in the creation and maintenance of product catalogues and databases. Administrative Support: Support the General Manager and CEO with tasks such as filing, document preparation, and correspondence. Perform routine data entry tasks with a high level of accuracy. Assist with special projects as needed, contributing to the overall efficiency of business operations.

○Recording of all incoming Lease files, verification of related documents attached in the file, rectifying of all the shortcomings of documents with related Branches and activate the process towards submission the CR to RMV. ○Ensure all the fees and related payments including any stamp fees are collected prior to processing the CR with RMV. ○Liaising with the RMV representative with handing over of all the necessary supporting documents to obtain the endorsement for absolute ownership. ○Upon return of CR with RMV endorsement to the Company, verify the authenticity of the document through the RMV website. ○Ensuring the recording and safekeeping of CR Books/Duplicate Keys and other related documentation pertaining to all Leases till lodged in the safe custody. ○Arranging the release of CRs on immediate receipt of clearance for full settlement of the Lease outstanding upon necessary recoding in the registers maintained for such releases.

Learned and gained experience in tea auctioning procedures. Assisted and contributed to the team. Brushed up on soft skills.

Attend to Customer inquiries and complaints in a timely manner Responsible for processing cash using a point-of-sale system in a retail environment. Involved in promoting special deals and recommending products to walk in customers.

Completed GCE O/L's and A/L's