Kirti Kamtikar

Promoted for my demonstrated leadership and impact, I advanced from managing two Experience products to leading the entire Content suite of six products focused on authoring, planning, and content management. Delivered over 30 product launches, including 8-10 major revamps, driving customer satisfaction, retention, and revenue growth. • Received Employee Recognition Spotlight Award (2022) for mastering Content product challenges during transition to Content suite as a Group Product Manager. • Directed a complete rewrite of Arc XP’s flagship authoring tool, boosting efficiency by 15-20% and successful adoption through a targeted GTM strategy. Developed a product strategy for inbound content pipelines, transforming a cost center into a revenue stream, saving $60K annually. Crafted a strategic vision for content process management tool, resulting in 17% increase in engagement, improved platform stickiness, and $100K annual savings. • Facilitated the integration of Arc XP’s AI capabilities into the core authoring app alongside revamp efforts, enhancing workflows with headline suggestions, article summaries, and text-to-speech, with a focus on achieving native integration at the story and metadata levels in the future. Partnered with teams on AI-based thumbnail suggestions for videos to enhance efficiency for video producers. Collaborated with Product Managers to future-proof the platform by exploring AI opportunities via POCs and experiments. • Conducted deep dives on optimizing content workflows and video strategies for an audience of about 50 customers at Arc XP Connect 2023 conference. Participated in executive business reviews with customers, highlighted product vision and roadmap updates during quarterly webinars. Regularly represented teams at Arc Week and All-Hands meetings, spotlighting product launches, innovations, and strategic initiatives. • Hired and mentored multiple PMs and interns, shaping a high-performing team.

• Awarded Arc XP Team Award (2021) for transforming a multi-day manual process into a streamlined solution completed in minutes, earning significant positive customer feedback. • Proposed and championed a cross-team initiative for an integrated content search solution, delivering the initial version in two months—defying leadership's multi-quarter expectations. Standardized workflows, cutting completion time from 5-10 minutes to 10-15 seconds and reducing curation time by 20-30%. • Drove innovation through multiple Design Sprints, solving customer challenges and standardizing cross-team innovation process. Led a Hackathon that became the model for a company-wide event. • Served as Culture Committee Co-Chair for 2 years, fostering a collaborative, supportive work environment.

Managed PageBuilder Editor - one of the core products from the Arc XP suite - used by the Editors to build pages and curate content for their sites. Arc XP is the platform that powers The Washington Post and other leading publishers. • Won Engineering Innovation Award (2019) for launching PageBuilder Editor, delivering a faster, simplified, and modern editorial experience. • Led an API upgrade that improved platform performance and reduced costs by 10-15%, ensuring seamless customer transition. • Spearheaded a Design Sprint for a new Experience Optimization product, presenting at Arc XP’s 2019 conference to 200+ customers, earning CTO recognition.

Product: Developed product roadmap and managed the full product lifecycle for OpenText RFX Center, an enterprise bid management solution. • Closed first product sale by presenting to CXOs of an international client. • Led product launch campaigns with platform partners, reaching 600+ sales representatives and account executives to evangelize the product, features and benefits. • Planned and delivered product releases by working closely with customers, and engineering in an agile manner. Involved in presales activities such as responding to RFIs, RFPs, and demos.

• Ensured successful delivery of process automation solutions for customers, from inception to closeout. • Managed Business Process Management (BPM) based solution implementations. Developed strategies for alternatives and recommended optimum solutions to clients. • Handled project management, delivery, and customer relationship management. • Led requirements elicitation, prioritization and value engineering process. Conducted “as-is” and “to-be” process analysis and performed gap analysis to find areas for process improvement. • Actively involved in Corporate Marketing and Branding, and Recruiting activities. • Co-chaired Social Impact Committee

• Pioneered efforts for improving operational efficiency through process optimization across various functional departments. Success of the pilot study resulted in organization-wide process improvement initiatives. • Recommended strategies for information and process flow management. Presented actionable data insights on business adoption of technology that led to buy-in from business leaders. • Collated information gathered from multiple departments through requirements gathering workshops, interviews, observation, and prototyping and defined requirements. • Created process flows and dashboards for management. Developed prototypes and tools using Excel macros, including a process automation tool which notably changed the total task completion time from 5 days to 5 minutes. • Identified cross-functional needs, detected redundancies in the systems, and proposed solutions to efficiently use disparate systems by collaborating across departments.

-Designed and deployed invoice tracking process improvement systems across four locations in India for Corporate Accounting Group. This project was nominated for Rewards and Recognition (RnR) for significantly reducing the total tracking process time from 1 month to 3 days, and improving the SLA from 5 days to 1 day for a typical invoice. -Successfully incorporated complex features in Performance Dashboard enabling delivery managers and senior executives to monitor quality metrics and measure key performance indicators. -Concurrently managed about 5 teams successfully; consistently met deadlines and achieved high client satisfaction. Managed and mentored about 10 Software Engineers.

Client: Credit Suisse (Sales and Research), London, UK -Led teams in creating analytics for Portfolio management portal in proprietary framework for Sales and Research analysis for Derivatives IT. Worked on Project Management tasks. -Facilitated strong communication between offshore and onsite teams.

• As a module leader of a 3-member team, carried out system analysis using use cases and delivered a PDA-based work-order processing application which received a record high 97% customer satisfaction rating from LifeScan for quality in delivery. • Developed end-to-end IT solutions for clients in plant automation services and healthcare. Performed impact analysis for change management. Proactively assisted in Project Management and audits for quality compliance. • Carried out requirements gathering using use cases; created functional specifications and design documents, wireframes, UI prototypes, and test cases. Performed unit testing and system testing. Created UAT test plans and user manuals.

-Ranked among top five percent in the class -Member of a two-person Team that won first prize in a National level technical paper presentation competition (2003)