Kirtika Shukla

I am a Technical Recruiter with experience in sourcing and hiring for IT and technical roles. I have worked in a technical environment and am passionate about enhancing my skills and knowledge in the technology space. Always eager to learn and grow in IT and technical domains.

During my internship, I gained hands-on experience in deploying and managing AWS services such as EC2, S3, IAM, VPC, and Lambda. I worked on configuring secure cloud environments, setting up network access controls, and managing storage and compute resources. I also assisted in automation tasks, monitoring performance, and optimizing costs. This role helped me strengthen my understanding of cloud infrastructure, security best practices, and real-world implementation of AWS solutions.

As a Networking Intern at Fluke Infotech, I have been actively involved in configuring and troubleshooting network infrastructure to enhance performance and reliability. My work includes optimizing routers and switches, managing TCP/IP configurations, VLANs, and subnetting to improve network segmentation and security. I have gained hands-on experience in diagnosing and resolving connectivity issues across multiple locations, ensuring seamless network operations. Documenting network configurations, troubleshooting steps, and resolutions has strengthened my technical expertise while contributing to team knowledge-sharing. Additionally, shadowing senior network engineers has provided me with valuable insights into real-world infrastructure deployment and maintenance. I actively participate in discussions on network efficiency and security enhancements, contributing to policy improvements. I am eager to continue expanding my skills in network administration, security, and infrastructure optimization while collaborating with industry professionals.

Worked in a technical environment providing L1 support to users. Assisted with account access, system issues, and general troubleshooting. Collaborated with internal teams to ensure timely resolution of queries and smooth workflow. Gained hands-on exposure to ticketing tool (Freshservice) and end-user support processes while enhancing technical skills and problem-solving abilities.

Worked as a Customer Support Associate providing Technical support to international users for the DoorDash application. Handled customer interactions via calls and chats, assisting with application-related issues, account access, order concerns, and basic troubleshooting. Used a Salesforce-based ticketing/CRM tool to log, track, and update customer issues, ensuring proper documentation and timely resolution. Provided support for login issues, app navigation, payment errors, and system-related queries, escalating complex technical issues to the appropriate teams. Maintained quality standards while handling high-volume tickets and actively supported team members by sharing process knowledge and assisting new joiners. Though it was a bittersweet farewell when I transitioned to a new opportunity with SignupTraining, I will always appreciate the growth and learning I experienced at TaskUs. A huge thank you to the entire TaskUs team for helping me shine and for shaping my career.

Teleperformance – DU Services Teleperformance was my first professional opportunity, where I had the privilege of assisting Dubai customers with their Broadband services under the DU process. Joining as a fresher, I gained invaluable experience over the course of two years. The role provided me with the chance to develop my skills in customer service and problem-solving, and I’m truly grateful for the opportunities to learn, grow, and contribute to the team. Thank you, Teleperformance, for being a great starting point in my career journey!