Kirtibas Behera

Customer Service Support Manager @ Vabro.ai and VMEdu.com (Scrum/Kanban/AI/Business Analysis/OKRs/Six Sigma/Sales and Marketing etc.)

About

Results-driven Customer Support Manager with experience in handling customer service operations, resolving escalations, and leading support teams to deliver exceptional customer experiences. Skilled in customer relationship management, team coordination, process improvement, and performance monitoring. Adept at managing client communications, improving response efficiency, and maintaining high customer satisfaction levels. Strong ability to work in fast-paced environments while ensuring service quality and operational excellence. Passionate about building positive customer relationships, mentoring teams, and implementing strategies that enhance customer retention and business growth.

Country

India

City

Greater Bengaluru Area

Industry

E-learning

Skill

Business Relationship Management, High-Level Relationship Management, Customer Service Operations, Leadership Management, Email Management, Customer Service Management, Customer Service, Email, Team Leadership

Experience

Customer Service Support Manager

Vabro.ai and VMEdu.com (Scrum/Kanban/AI/Business Analysis/OKRs/Six Sigma/Sales and Marketing etc.)

Senior Relationship Manager

GetCertNow

2015-6 - Present · 11 yrs 4 mos

Bengaluru

GetCertNow is a leading professional training and certification platform dedicated to empowering individuals and organizations through globally recognized learning programs in Agile, Scrum, Six Sigma, DevOps, Kanban, OKR, and Business Analysis. As an Authorized Training Partner for globally recognized certification bodies, GetCertNow delivers high-quality instructor-led virtual training, self-paced learning, and corporate upskilling solutions designed to help professionals accelerate career growth and organizational success. With a strong focus on practical learning, industry-relevant knowledge, and customer-centric support, GetCertNow combines expert trainers, flexible learning models, and globally accessible programs to create impactful learning experiences for professionals across industries. The platform is committed to helping learners build real-world skills, enhance productivity, and achieve internationally valued certifications with confidence. GetCertNow also partners with organizations worldwide to deliver customized corporate training solutions that improve team performance, operational efficiency, Agile transformation, and business excellence. Through innovation, learner success, and continuous improvement, GetCertNow continues to build a global community of professionals committed to leadership, growth, and transformation.