kirsty o'connell

As a Process Operations Manager reporting to the Managing Director, I am accountable for helping to drive the Company’s objectives and profit targets, ensuring high quality products are produced and excellent customer service is maintained at all times. I role model the values, creating organisation out of chaos. I am the go to person for all operational processes and administration functions. I am responsible for the day to day operational delivery of set operational targets and ensuring that projects are delivered on time, with minimum distraction. I naturally organise and maximise operational outputs, with special focus on the technical aspects of the operational function (Quality, Technical and Food Safety). I ensure all administrative systems are driving excellent standhards, maximising efficiencies, and driving a right first-time mindset in all that I do.

I previously working within a local authority checking the systems of internal control across the organisation

To work with Parents 1st CEO/ board members and staff to support and develop the existing Parents 1st programmes and scale up the business through our licensed affiliate programme throughout the UK. I support the CEO by representing the organisation at various meetings and events. The Operations and Project Manager is part of the senior management team running the daily operations as well as supporting the CEO with the strategic development of the organisation. I am responsible for finance,marketing,procurement,property and office management. I also line manage the administration and project management teams. I assist the CEO in seeking funding opportunities and writing grant funding bids. I am responsible for monitoring grant funding applications through to completion and reporting regularly on progress to funding bodies.

* Develop and review processes to ensure the provision of an efficient and effective administration and financial service. * Market and promote facilities to ensure maximum income generation * Line management of 3 administration staff and 4 Facilities and Maintenance Assistants * Develop the use of new IT systems to ensure there are continued efficiencies within the department. * Develop and maintain documented procedures for all administration and financial duties. * Proactively seek customer feedback through customer questionnaire and customer feedback forums. * Provide performance and monitoring reports to senior management * Provide PA service to the Head of Environment including organising meetings, taking minutes, screening emails, taking phone calls and producing management information * Procure of goods and services at the most competitive price and process the associated invoices in a timely manner. * Inspection of the Community halls to ensure a high standard and to arrange and supervise any associated maintenance work required.

core management skills – such as understanding how to organise and delegate ability to perform management tasks –manage projects, lead meetings team leadership – for example, how to motivate people to improve performance change and innovation – plan and manage change, create a culture of innovation a full range of communications skills managing people and relationships – negotiation, networking, building relationships leadership – understand leadership, use action learning to develop your leadership capabilities.