Kirsty Gregory

Ingredients, SOP Planner & Master Data Creator I specialize in driving seamless production planning and maintaining data integrity across the supply chain. With a strong command of SAP workflows and cross-functional collaboration, I ensure uninterrupted operations through proactive procurement, meticulous planning, and reliable documentation. I bring precision, foresight, and a systems-driven mindset to every stage of the production lifecycle. Key Areas of Expertise Ingredients Procurement & Planning: Forecasting and sourcing raw materials to meet production schedules while optimizing costs and inventory. Master Data Management: Creating and maintaining accurate SAP master data for materials, vendors, and specifications. Bill of Materials (BoMs): Developing and updating BoMs for finished and semi-finished goods, aligned with formulation and packaging needs. Packaging Setup & Procurement: Configuring packaging components in SAP and sourcing materials to support launches and operational efficiency. Supplier Coordination: Managing vendor relationships to ensure timely delivery, quality compliance, and production alignment. SAP ERP: Extensive experience in SAP for data creation, planning, and procurement workflows. Excel & Planning Tools: Using spreadsheets and planning software to analyze trends and support strategic decisions.

Spousal Partnership – The Gregory Way: built on trust, respect, and shared purpose. A partnership where personal and professional lives intertwine seamlessly. Our approach highlights collaboration, resilience, and the belief that success is strongest when shared. SG Sharpening Steven Gregory — Disability Retired Chef drawing on decades of culinary expertise, Steven now provides professional sharpening services for a wide range of instruments. From knives to specialized tools, he ensures that clients’ “tools of the trade” are maintained to the highest standard. Real Life Relaxing Handcrafted skincare made with love and integrity — free from chemical nasties that harm the body or the planet. We believe skincare should heal, not harm, that's why each product is thoughtfully designed to support those living with hormone disorders, offering gentle, natural care that restores balance and wellbeing.

Customer Service Specialist | Project & Service Coordination | Executive Support I bring a versatile skill set spanning customer service, operations, project coordination, and executive support — with a proven ability to manage high-volume workloads, streamline processes, and deliver results across diverse sectors including government, healthcare, and corporate environments. Key Responsibilities: Liaising with companies, government departments, hospitals, and individuals to resolve high volumes of customer queries and ensure understanding of company policies and procedures. Assessing workflows and KPIs to efficiently fulfill customer requests. Coordinating projects and shipments to meet operational timelines. Leading contract negotiations for government medical facilities. Managing service technician schedules to reflect real-time operations. Providing PA support to the CEO, including calendar and task management. Operational Expertise: Handling daily queries via phone and email with professionalism and accuracy. Delivering tailored solutions for recurring customer needs. Preparing quotes, processing sales orders, and managing invoicing. Managing escalations and resolving complaints with a customer-first approach. Achievements: Contributed to company-wide updates in policies and procedures. Authored procedural documentation for training of new and existing staff. Successfully managed upgrade projects for Dirty Utility Rooms across major hospitals including: Prince of Wales Hospital Campbelltown Hospital Nepean Hospital Latrobe Hospital Alfred Health Royal Hobart Hospital Wyong Hospital New Maitland Hospital

Procurement & Operations Specialist | Supplier Management | Project Support I bring hands-on experience in procurement, supplier coordination, and operational support within the manufacturing and infrastructure sectors. With a focus on efficiency, cost optimization, and service excellence, I ensure smooth day-to-day operations and contribute to high-impact projects. Key Responsibilities: Purchasing raw materials for the production of metal accessories, pipe supports, and repeat manufacturing operations. Liaising with suppliers to negotiate competitive pricing and maintain strong vendor relationships. Coordinating shipments of large-scale orders exceeding 1 tonne. Operational Expertise: Managing daily customer queries via phone and email with prompt, solution-based responses. Delivering tailored solutions for recurring enquiries to improve service consistency. Preparing quotes, processing sales orders, and managing invoicing workflows. Achievements: Successfully supported the completion of a major infrastructure project for Sydney Metro, contributing to procurement and operational execution.

Helpdesk Team Lead | Salesforce Administrator | Operations & Customer Experience Specialist I lead with purpose and precision, managing a dynamic team of 10 while driving operational excellence and system improvements across the Helpdesk environment. With a strong foundation in customer service, team development, and Salesforce administration, I deliver results that enhance performance, streamline workflows, and elevate the customer experience. Key Responsibilities: Leading and mentoring a team of 10, including recruitment, performance reviews, delegation, and coaching. Resolving high volumes of customer queries from companies, government departments, and individuals, while ensuring clarity around policies and procedures. Assessing workflows and KPI timelines to optimize service delivery. Administering Salesforce, including system updates and user support. Operational Expertise: Conducting monthly evaluations of Helpdesk performance to maximize KPIs. Managing daily queries via phone and email with a solution-focused approach. Identifying and resolving recurring enquiries through process improvements. Reviewing and refining daily workflow programs for team efficiency. Handling escalations and complaints with professionalism and urgency. Enhancing Salesforce functionality through Workflow Rules, Field Updates, and Task Creation. Achievements: Contributed to updates in Helpdesk policies and procedures. Authored procedural documentation for onboarding and training. Co-managed the implementation of Salesforce across the Specialist Helpdesk. Created comprehensive Salesforce manuals to support staff adoption and usage.

Overview: Providing a solid and positive customer experience whilst communication with the Specialist Helpdesk. Key Responsibilities: Providing Furniture Solutions for internal and external Customers. Negotiate with suppliers to offer the best pricing and services for our customers needs. Tend to Invoice Variances, Staff Training, Future Mapping, Speadsheets and Telephone Based Customer Relations, whilst Gatekeeping Workflow through our email system.

I currently keep regular contact with my portfolio of 543 customers. I am responsible for keeping their pricing sharp and competitive. I make contact with my customers every 6-8 weeks and am available to speak with them when they require my assistance. I am also responsible for sourcing new avenues of business and growing my portfolio. My main role is to make sure that my customers know what is available to them and what their price entitlements are.

New Business Role- Resposible for seeking out new business and for retaining existing customers, upselling and finding the best possible telecoms solutions for my customers needs.

Customer Service Security Money Handling Staff Training Rotas for 13 Stores accross the West Sussex Region