Kirsty Forster

Being a daughter to vulnerable parents has brought me up with a somewhat overcaring nature, always wanting to see loved ones happy and content, it wasn't until later years i found it within myself that a career in customer satisfaction is what I was passionate about. I pride myself in being honest and transparent with our clients, to help build and maintaining the positive relationship which in turn opens opportunities for new relations and growth. I am wired to help others, work hard and think differently. Working under Sure Concepts ltd, iv built fantastic relationships with our ongoing clients offering a full turnkey solution to the end user. We operate Nationwide with a competent database of Subcontractors whilst maintaining the exceptionally high quality end product expected from 'in-house' fitters. My skills sets are as follows... Client account management with a passion for maintaining client relationships, updating and maintaining databases to ensure customers are kept updated. Supporting the managing director in setting the business strategy across areas such as pricing, marketing, customer relations to ensure our clients receive the highest standard of service from Sure Concepts LTD. Thought leader and trusted advisor. responsible for ensuring that Sure Concepts has profitable and long term client relationships, that our ongoing services map out to our clients needs and provide high value. Managed employee performance, set clear goals, objectives, delegate functional leader responsibilities and inspiring performance against those objectives. Managing resources, capacity, financials, and forecasting for major programs. Developed proposals and presentations for an internal and external audience. Whilst this is a short summary on my job role my main priority is a consistent connection with clients, ensuring that even when a difficulty arises our communication and understanding towards our clients gives them the best possible experience and satisfaction. I look forward to hearing from you.