kirsty baffour

* Manage and resolve daily client tickets * Ensure that clients questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department * Report, analyze and resolve system, clients and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience * Growing closely with client relations and working closely with Tech team to identify bugs * Work independently to master emailing best practices, as well as platforms and tools offered to customers * Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the SendinBlue API * www.sendinblue.com

* Primary contact for customers * Handling inbound and outbound calls and emails * Applying operational instructions to deliver the best level of quality service * Actively participating in the development and achievement of clients goals by answering customer needs and expectations * Updating the database and managing communication timings to achieve set goals * www.nissan.co.uk

* BioTrading, one of the first online marketplaces in the UK for companies to buy or sell organic resources. An innovation project avoiding the landfilling of organic waste contributing to building the circular economy and preserving raw materials. * www.biotrading.co.uk * Liaising with management and developers on the planning, design and implementation for the innovation project stages * Liaising with the Legal and Finance Team in order to be inline with regulations * Creating progress reports * Processing Invoices * Preparing presentations , target and marketing plans * The ability to challenge, inspire and transform ideas

* Working in the operations team managing production and insert schedules. * Supporting the sales team through processing options and bookings. * Working to a variety of newspaper & magazine print deadlines. * Sending out publication print delivery instructions to clients. * Invoicing and billing clients after insert print has been completed. * www.canopymedia.co.uk

* Horizon Festival- Ticket and Sales Manager * Producing weekly sales and finance reports * Line managing assistants and delegating tasks * Preparing procedure documents, credentials, itineraries and marketing materials * Handling payments and invoices * Ealing Council and Richmond Upon Thames Council - Events Coordinator * Working in the Environmental Department within the Parks and Open spaces team on various event projects * Processing event planning applications, risk assessments, site plans, vehicle and noise management plans, emergency produces, health and safety arrangements and other aspects supporting documentation for proposed events. * Handling payments, invoices and purchase orders