Kirsten Feeney

- Spearhead end-to-end recruitment initiatives across multiple real estate divisions, ensuring a seamless candidate journey from initial engagement to onboarding. - Consistently deliver high-volume hiring results by onboarding at least 8 experienced brokers monthly to meet fast-paced business demands. - Leverage deep market insight to actively source, headhunt, and engage passive talent within Dubai’s competitive real estate landscape. - Maintain a dynamic talent pipeline, strategically aligned with evolving needs in off-plan, secondary, and luxury property segments. - Implement multi-channel sourcing strategies—ranging from LinkedIn Recruiter to targeted outreach—to attract top-tier sales professionals. - Conduct structured interviews to assess candidate fit, sales acumen, and alignment with organizational culture. - Manage offer negotiations and ensure pre-joining procedures are handled efficiently to optimize candidate conversion rates. - Collaborate closely with department heads and senior leadership to align hiring strategies with business goals. - Produce detailed weekly and monthly reports on recruitment performance and pipeline progress for leadership review. - Coordinate onboarding logistics, working cross-functionally with HR and operations to ensure smooth integration of new hires. - Monitor industry trends, competitor hiring activities, and candidate expectations to continuously refine recruitment tactics. - Contribute to employer branding initiatives to enhance visibility and attract top talent within the Dubai real estate market.

• Full-Cycle Recruitment: Manage the complete recruitment process from sourcing to onboarding, ensuring seamless and professional experience for both candidates and hiring managers. • High-Volume Hiring: Successfully hire a minimum of 8 experienced real estate brokers per month, meeting aggressive headcount goals and business demands. • Headhunting: Skilled in proactively identifying and engaging passive candidates, leveraging industry knowledge and networks to attract high-performing real estate professionals. • Pipeline Management: Maintain a robust and continuously updated pipeline of qualified property consultants for off-plan, secondary, and luxury divisions. • Sourcing: Utilize a variety of sourcing methods including job boards, LinkedIn Recruiter, referrals, and direct outreach to find and engage top talent. • Screening & Interviewing: Conduct comprehensive phone and in-person interviews to evaluate candidate suitability, sales skills, and cultural fit. • Offer Management: Handle offers negotiations, contract preparation, and pre-joining processes to secure successful candidate conversions. • Stakeholder Collaboration: Partner with hiring managers and leadership to understand hiring needs and provide strategic recruitment solutions. • Reporting & Metrics: Track and report candidate pipeline status and hiring performance on a weekly and monthly basis. • Onboarding Coordination: Facilitate a smooth transition for new hires by coordinating with HR and operations on onboarding, training, and documentation. • Market Insight: Stay updated on real estate hiring trends, competitor activities, and candidate expectations to refine sourcing and hiring strategies. • Employer Branding: Support recruitment marketing initiatives to promote the company’s image as a top employer in Dubai’s real estate sector.

• Client Correspondence: Regularly communicate with clients, financial advisers, and solicitors to provide timely updates and accurate information regarding their investment portfolios and bond policies. • Task & Claim Processing: Handle end-to-end processing of client requests, investment instructions, and claims with precision and within agreed SLAs. • Policy Management: Maintain and update client policy details, ensuring data accuracy and compliance with regulatory and internal standards. • Issue Resolution: Proactively manage and resolve client queries or concerns, ensuring a positive experience through professional, clear, and solution-focused communication. • Documentation: Prepare and manage high-quality documentation and correspondence in line with internal standards and compliance guidelines. • Collaboration: Work closely with internal departments including compliance, operations, and technical support to ensure client cases are handled efficiently. • Case Ownership: Take full ownership of assigned cases from initiation to resolution, ensuring accountability and excellent service delivery. • Quality Assurance: Uphold quality standards by performing regular checks and validations of processed tasks and communications. • System Navigation: Use internal systems and CRM tools to track, update, and manage client information and service activities. • Continuous Improvement: Actively contribute to process improvements by identifying recurring issues and suggesting efficient solutions. • Regulatory Compliance: Ensure all activities are conducted in line with regulatory requirements, internal policies, and industry best practices.

• Inbound Support: Handled a high volume of inbound calls and emails, providing prompt and effective assistance to customers regarding payment security and compliance services. • Technical Troubleshooting: Guided clients through technical issues related to online portals, login difficulties, and system navigation, ensuring quick resolution and customer satisfaction. • Compliance Sales: Actively sold compliance service packages to clients, positioning them as a stress-free solution where Sysnet manages the full PCI DSS process on their behalf. • Consultative Selling: Identified client pain points and promoted tailored solutions, successfully converting support interactions into revenue-generating opportunities. • Account Management: Assisted customers in updating their account information, verifying compliance status, and completing necessary documentation. • Customer Education: Educated merchants and business owners on PCI DSS compliance requirements, offering step-by-step guidance to ensure understanding and completion. • CRM Usage: Accurately recorded all interactions and case details in CRM systems, maintaining clear and up-to-date customer records. • Issue Resolution: Took ownership of customer complaints and concerns, working cross-functionally with internal teams to resolve issues efficiently. • Target Achievement: Consistently met and exceeded performance targets including call handling time, quality scores, and customer satisfaction ratings. • Team Collaboration: Collaborated with team members and supervisors to improve service delivery and share best practices. • Compliance & Security: Adhered to data protection policies and ensured customer interactions were conducted in line with security and confidentiality standards.

• Executive Support: Delivered fast, reliable support in time-sensitive and high-pressure situations, demonstrating discretion and professionalism in all interactions. • Administrative Excellence: Handled a high volume of critical documentation and correspondence with exceptional attention to detail, ensuring accuracy and timely follow-up. • Client Liaison: Acted as the primary point of contact for clients and service providers, maintaining clear communication and a solutions-focused approach. • Crisis Coordination: Organized and managed emergency responses and service logistics, showcasing strong organizational and problem-solving skills under pressure. • Calendar & Task Management: Supported scheduling, follow-ups, and task tracking for time-sensitive operations, contributing to seamless day-to-day flow. • Multitasking & Prioritization: Managed multiple urgent tasks simultaneously, prioritizing responsibilities and delivering results without compromising quality. • Internal Coordination: Worked closely with internal teams to align support efforts and ensure accurate flow of information across departments. • Professional Communication: Drafted and reviewed formal correspondence, maintaining a professional tone and representing leadership with integrity. • Confidential Handling: Entrusted with sensitive information, demonstrating discretion, trustworthiness, and sound judgment. • Foundation for Executive PA Role: Built a strong base of operational, administrative, and interpersonal skills suitable for transitioning into a high-level Executive or Personal Assistant position supporting C-suite leadership.