kirsten saling

data analyst

Country

united states

City

pendleton

Industry

computer software

Skill

communication, teamwork, high pressure environment, java, object oriented programming, spreadsheets, software quality assurance, web applications, customer satisfaction, data analysis, microsoft excel, time management, multitasking, phone etiquette, customer service, adaptability, big data, cloud computing, sql, c++, microsoft word, databases, sqlite, spring framework, salesforce.com, windows phone, database development, back end web development, cloud development, content management systems, wordpress, front end development, business intelligence, office 365, microsoft access, git, github, microsoft power bi, microsoft power query, google docs, 3d modeling, blender, 2d animation, 3d animation, programming

Experience

mobile application defect manager

cayuse technologies, llc

2018-7 - 2019-8 · 1 yr 2 mos

The role of a Defect Manager is to drive issues to resolution through cooperation, communication, and coordination with the development team to deliver the highest quality product. This entails troubleshooting the application to validate the issue, triaging the potential defect for proper team assignment, then coordinating with the Scrum team to prioritize, schedule, and deliver the resolution. Defect Managers will assist in the investigation and provide communication platforms between multiple teams varying from front end, back end and device platform for discussion and investigation to ensure that there is consistent progress. By using a defect tracking system to maintain a list of active items with detailed notes for tracking development team progress, additional reports are provided to business clients, leadership, and application teams.

help desk agent

cayuse technologies, llc

2016-11 - 2018-7 · 1 yr 9 mos

Trained new hires on process, communication between user and leadership, and documentation standards. Located proper documentation in various websites and tools for specific client issues. Maintained a knowledge of the changes in documentation and applying the newest information to client contacts. Efficiently, accurately, and clearly defined reported issues and thoroughly documenting for additional teams observations.