Kirsten Baker

As a Sales and Account Manager at Esener, I am responsible for driving revenue growth through the proactive acquisition of new clients and the strategic management of existing accounts within the solar energy sector. My role entails conducting in-depth needs assessments to provide customized solar power solutions that align with client objectives and budgets. I oversee the full sales cycle from lead generation and product presentation to negotiation and closing while maintaining strong, long-term relationships with clients to ensure high levels of satisfaction and retention. Additionally, I collaborate cross-functionally with technical teams to ensure seamless project implementation and post-sale support. Key responsibilities include: Managing a diverse portfolio of commercial and residential accounts. Developing and executing targeted sales strategies. Monitoring market trends and competitor activity to identify growth opportunities. Providing ongoing customer support and resolving issues efficiently. Utilizing CRM tools to track sales performance and client communications.

C&I Key Account Manager • Sell to PV product Installers and trade/industry specialists • Work alongside the installer base, providing product and market information • Work closely with the internal technical, order processing, and warehousing departments to facilitate a smooth sales process • Performance of tasks in line with prescribed company policies/procedures • Identify, develop and maintain growth of accounts within an assigned region • Qualify quality prospects and meticulous pipeline management • Customer evaluations and feedback to management • Build and maintain relationships with EPC’s • Daily accurate data entry/management on the company CRM platform • Exceed pre-agreed targets and deadlines set by the Sales Manager • Provide customer training on the company reseller Portal • Set up of new customer accounts • Attend meetings with clients where deemed necessary by the Sales Manager • Processing of customer Trading Application forms • Maintain continuous contact with allocated customer base SKILLS & KNOWLEDGE • Key Account Management • Excellent verbal and written communication skills • Ability to present complex ideas at a technical and non-technical level • Possess a sharp understanding of the Solar PV or relatable electrical industry • Ability to follow organizational plans and guidelines so that objectives can be accomplished • Ability to work in a structured environment and consistently adhere to appropriate work procedures. • Identification of potential technical / product specification issues before they arise • Strong phone presence, negotiation and interpersonal skills • Ability to work independently, is self-motivated and driven • Computer literate with experience working with a CRM database • Excellent time management and organizational skills • Strong reporting acumen QUALIFICATIONS & EXPERIENCE • Proven background in Commercial and Industrial project development • Previous Solar PV product sales and/or electrical component sales experience

Work Description and Key Responsibilities - Follow company policies at all times Stakeholder Relations. - Build and maintain trust relationships with the Management Team, Colleagues and Customers to ensure specific targets are met. - Work as part of the New Business Team to ensure a smooth new business processing operation. - Work collaboratively and engage with key Stakeholders to achieve specific targets. - Strive to maintain an ethical team environment New Business tasks.

The Residential Account Manager is responsible for achieving our ambitious customer acquisition and revenue growth objectives in the B2B sector within the focused residential market by making numerous telephonic calls on a daily basis to promote our products and services, qualify prospects and close sales. Residential Account Management Tasks •Identify, develop, and maintain trusting relationships with a portfolio of major clients - existing and new •Acquire a thorough understanding of key customer needs and requirements •Expand relationships with existing and new customers by continuously proposing solutions that meet theirobjectives and provide current product and market information •Prepare, document and present well thought out sales pitches •Work closely with the internal technical, order processing and warehousing departments to facilitate asmooth sales process •Prepare regular feedback of progress and forecasts to management •Accurate data entry on the company CRM •Provide customer training on the reseller portal •Set up of new customer accounts •Process customer Trading Application forms •Maintain continuous contact with allocated customer base •Carry out any other ad hoc tasks as required and within reason

tend meetings and act as a clerical figure to the manager or business executive. - Process all incoming or outgoing mail or correspondence. - Maintain personal and confidential documents for clients on behalf of an employer. - Set and maintain appointment diaries Liaise with office staff or other personnel on operational matter. - Acting as a first point of contact: dealing with correspondence and phone calls. - Managing diaries and organising meetings and appointments. - Booking and arranging travel, transport, and accommodation. Organising events and conferences. - Reminding the manager/executive of important tasks and deadlines. - Typing, compiling, and preparing reports, presentations, and correspondence. - Managing databases and filing systems. Liaising with staff, suppliers, and clients.

Generation of new clients Call clients on the PSS Database Hand in Call Sheets by latest 09:00 everyday Phone a minimum of 15 clients a day Maintain existing clients Receive and process Purchase Orders Quotations Place orders Assist in the office with all enquiries The company specializes in UPS's, Inverters, Solar Panels, Surge Protection, Batteries and Automatic Voltage Stabilizers.