Kireety Pokala

• Created several plug-ins and workflows for upgrading the system and maintaining data integrity for client and other entities and created Workflow based on requirements from Sales and Marketing department. • Collaborated with several disciplines such as architects, developers, PM, vendors, stakeholders, business partners, data center ops, DBAs, Active directory domain administrators, network, exchange and security. • Designed and integrate data flows between CRM application and internal application using API’s • Customized the MS Dynamics CRM entities, forms and views, as well as workflows around that needs for an interface • Developing custom plug-ins/ workflows Synchronous/Asynchronous Sandbox plug-ins compatible for CRM on cloud. • Performed CRM configuration, custom assembly development, integration code and data migration scripts for Microsoft Dynamics CRM-based projects • Created custom web resources using java script to validate forms • Customized dashboards based on the custom views, reports and charts. • Configured, customized Microsoft dynamics CRM 2016 online application software multiple times to meet business needs • Integrated MDM (master data management) with CRM for improved data quality. • Extensively used Kingsway Soft ETL tool for migrating data from various data sources in to CRM. • Involved in working with Scribe Integrations and troubleshooting issues reported by customers. • Implemented Power BI Desktop for sharing dashboards and refreshing data from Microsoft Dynamics 365 (online), sales, marketing, and service personnel in your organization have a powerful new way to work with Dynamics 365 data. • Build Workflows to create an efficient way of communication among different Divisions/Agencies by Auto-Email notifications for key updates on any Dynamics CRM records. • Customized MSCRM form On Load, On Save Status changes events. • Using XRM Toolkit to integrate with CRM Web services - REST / SOAP.

• Responsible for gathering the new Business Requirements, change requests and analyzes the requirements given by the client. • Customized MS Dynamics CRM 2016 application based on the business requirement. • Upgrading the plug-in and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc. • Extensively worked on CRM Plug-in, Custom Workflow activities development. • Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM 365 as per the Business Process. • Worked on Plug-in, Parallel Workflows, Business rules and Business Process flows to automate the business processes. • Created portals for end users using inbuilt Dynamics 365 portals and hosted entity forms, web forms, entity lists which allowed external users to create new applications, edit existing data and read existing data. • Used extensively JavaScript for client-side validations and access data within the HTML controls. • Used JavaScript on Load, Save and Changed event of CRM control. • Worked on Web API’s and editable Grids using MS Dynamics CRM 365 online. • Extracted business insights from CRM data through Visual dashboards, SSRS reports and Interactive service hub. • Created and consumed Web Services using Visual C#, ASP.NET. • Created/updated custom entities, forms, custom actions, workflows, business rules, in Dynamic CRM 2016/365. • Reviewed design documents detailing behaviors and requirements. • Migration of data from Excel source to CRM using SSIS.

• Assist in customizing and configuring Microsoft Dynamics CRM to meet business requirements. • Customize entities, forms, fields, views, and workflows to align with specific processes. • Develop and implement custom plugins, workflows, and JavaScript for extending Dynamics CRM functionality. • Maintain accurate records of project progress and changes for future reference. • Collaborate with other developers, business analysts, and project managers to ensure that solutions meet business needs. • Learn about the organization's business processes and how Dynamics CRM supports them.