Kiran Tausalkar

ATM and e-Lobby roll-outs - Locate sites with high potential footfall / supply gap - Develop channel / retail partnerships / franchise models for site locations - Work with Service Delivery team to acquire sites & go live, within budgeted costs. Implementation of sites within TAT as per Site specifications while ensuring proper quality Process & Product related - Formulating new processes and modifying existing processes to bring about more efficiencies and accuracy to the work output - Provide inputs for designing and developing user experience (hardware, software, environment) Channel Management - Working closely with channel partners like Managed Services vendors to ensure SLAs are met - Working in tandem with the Channel Team to ensure channel has the best uptime in the industry - Responsible for maximizing e-Lobby potential through leads captured at banking kiosks Audit, Risk & Compliance related - Keeping abreast of all regulatory requirements and ensure compliance - Implementing regulatory and statutory guidelines - Handling RBI Inspection pertaining to ATMs - Ensuring compliance to regulatory reporting Managing Revenue & P&L for ATMs at a portfolio level - Tracking of P&L on a monthly basis. Take corrective action where required - Providing inputs at the time of annual budget preparation - Devising strategies for increasing transactions on own network and reducing transactions on other bank ATMs - Monitoring non-performing ATMs in terms of transactions required for break-even and taking corrective action like closing down such ATMs - Optimizing use of cash in channel to save on cost of idle cash

- Managing Customer Relations and Service through a team of dedicated Relationship Officers, Service Delivery Officers and Service Officers - Branch Operations - Cross sell of products - Maintaining Service Quality - Providing support for Wealth Management Customer Service & Corporate Banking

- Branch Operations - Teller function - Query desk management - Supervised the handling and resolution of Customer Queries and Complaints - Enhancing relationship value of existing customers and acquiring new customers