Kiran Jiivy

Specializing in backend configuration and server management plays a critical role in ensuring the seamless operation of networked printing systems. Configuring and maintaining printer drivers, firmware, and software to ensure compatibility with enterprise systems. Managing network settings, IP configurations, and access permissions for printers across the organization's infrastructure. Troubleshooting and resolving complex printing issues, including errors related to spooler services, connectivity, and application integration. Maintaining detailed documentation of printer configurations, policies, and troubleshooting procedures.

Provided end-user support for Meta employees involving enterprise print services and networked printing systems. Performed remote and on-site troubleshooting for connectivity, driver compatibility, and access-related issues. Utilized Meta Ticketing System, LRS, WebJetAdmin, Active Directory, and IP configuration tools for troubleshooting and incident management. Maintained SLA compliance through timely issue resolution, documentation, and proactive support.

Assist with troubleshooting hardware and software issues. Resolving technical issues for internal and external clients. Main responsibility: Troubleshooting Hardware Support Software Support Remote Assistance Installation & Configuration Software Updates Network Troubleshooting Server Management User Training

Supported Whole-of-Government (WOG) systems through hardware, software, and network troubleshooting. Delivered first-level support through phone, remote assistance, and desk-side support. Managed incidents and escalations through ITSM workflows while collaborating with higher-level engineers.

Participated in POL-ITE Hockey Competition in 2018-2019

Ongoing