King Mak

- Contributed to content creation with fitness-related insights and trends. - Developed monthly content targeting Gen-Z audience on Instagram and TikTok. - Created engaging interviews, workout plans, and tips to drive brand engagement. - Independently managing multi creation tasks per month. - Utilized self-taught editing skills to produce visually appealing content. - Coordinated with marketing team to align content with brand messaging and campaigns. - Modeled as a fitness athlete for Fitness First advertisements and social media. - Featured in professional photoshoots for print and digital promotional materials. - Demonstrated physical fitness and proper form during shoots. - Acted as a brand ambassador during public appearances and events

- Successfully contributed to meeting and exceeding club monthly sales goals through the achievement of set daily sales targets, showcasing proven track record of driving sales in a dynamic fitness environment. - Demonstrated proficiency in both face-to-face and phone-based sales, leveraging strong communication skills to convey membership fees, promotions, and unique benefits of Fitness First products. - Actively engrossed in strategic outreach by engaging with potential corporate companies and tailoring Fitness First membership offerings through negotiations based on organizational dynamics; resulting in heightened club leads, driving substantial business sales and revenue growth. - Maintained high levels of sales integrity, ensuring warm and informative welcomes for all new prospects and members, and addressing feedback in accordance with Fitness First’s complaints policy. - Consistently met set targets and deadlines, showcasing a proactive and self-motivated approach to achieving sales objectives, delivering exceptional guest service

- Demonstrated versatility by seamlessly transitioning between hosting to reception to other roles, ensuring a consistent brand experience for clients. - Excelled in upselling techniques, consistently increasing revenue and demand by recommending high-margin menu items to drive sales. - Exhibited excellent hosting skills to enhance event experiences, coordinating guest interactions and contributing to memorable occasions. - Demonstrated leadership by training new team members, ensuring consistent service quality and brand representation. - Orchestrated event setups for the hospitality industry, consistently showcasing leadership and teamwork skills, creating a smooth experience for clients. - Acted as brand ambassadors, embodying the clients’ values and mission in all customer interactions.

• Analytically monitored customer’s trends by conducting market research through observing and collecting customer’s opinions and preferences. • Accumulated and examined customer feedback data to produce informed results where company stocks and sales were managed to reduce cost and increase profitability. • Developed and maintained high customer relationships to deliver quality communication and satisfaction. • Worked under time pressure with rotating job roles allowed for a quicker adaptation to face new challenges. • Achieved high performance standards while monitoring team members to accomplish company goals, demonstrating attentive leadership skills, critical time management and team management skills. • Ensured business policy of health & safety and food hygiene was highly maintained whilst maximizing outcome quality. • Regulated the preparation of hot and cold food to exceed the highest level of quality standards.

• Worked intensively in a high-pressure environment – Responsibility allowed me to gain a higher degree of leadership skills, maximized my team management, time management skills and self-confidence. • Executed immense performance and exceptional quantity of sale. • Enticed a large customer audience and achieved strong customer relationships whilst promoting my sales product – demonstrated a high degree of self-confidence. • Gained a high continuation of positive customer feedback and satisfaction through a standardized level of confidence in communication and a cheerful outlook of creative demonstrations.

• Regulated a fast-paced working environment - developed and accomplished successful sales and negotiation skills. • Facilitated customer experience and demonstrated immaculate, pristine customer relationships and services. • Adapted and collaborated with team members to gain an increase in self-confidence and customer interaction.

• Demonstrated great passion when I assisted customers and managed phone call inquires whilst demonstrating data entry skills and achieved great customer service satisfaction. • Responsible for hourly scheduled organisation of customer details and company data for company purposes. • Regulated private company data through the use of Microsoft Excel and additional data management software’s.

Relevant Modules (DISTINCTION in): Managing an Event, Recruitment and Selection Process, Pitching for a New Business, Work Experience in Business