kindra bullock

* Served as Learning Management System hospital administrator. Built reports and created courses using Articulate and provided technical support to associates. * Researched, designed, and developed instructor lead and online development training. * Facilitated, planned, and organized hospital wide and departmental education training including orientation programs, developmental plans, and annual training requirements. * Developed training resources such as manuals and job aids. * Scheduled and coordinated all training courses – including location, date/time, materials, and attendance. * Partnered with internal stakeholders regarding employee training needs. Organized, developed and sourced training programs to meet specific training needs. * Assessed training needs through surveys, interviews with employees, focus groups, and consultations with managers, instructors or customer representatives.

* Maintained information and managed relevant employee processes in the HRIS system, developing reports as needed. * Interviewed workers to gather information on worker attitudes toward work environment and supervision received to facilitate resolution of employee relations problems. * Collected and reported key human resources metrics such as retention and turnover data. * Counseled employees on issues relating to employee performance and work/life issues. * Coached, counseled and guided managers with performance related issues, concerns, complaints, * and disciplinary actions. Assisted in termination process and procedures as needed. * Educated employees regarding employee benefits including eligibility, elections, changes, questions and escalated benefits issues and works with them to resolve any benefits questions or concerns. * Provided education to staff and management regarding employee leave and benefits. * Communicated, promoted, and managed the participation of the hospital education and wellness programs.

* Maintained the integrity, accuracy, and quality of the business data that was used for a new HRIS system by identifying and clarifying problems, collecting and analyzing information, evaluating potential solutions, recommending courses of action, and implementing the selected solutions. * Audited queries and prepared periodic and ad hoc reports containing legacy data. * Served as subject matter expert for various applications within the new HRIS software.

* Completed special projects such as business transformations by clarifying project objectives, managing timetables and schedules, conducting research, developing and organizing information, and fulfilling transactions. * Served as assistant t project lead for the implementation of a new HRIS system. * Ensured that all team members understood the scope of the project as well as what they were individually responsible for. * Gathered all the resources required for the completion of a project by utilizing the available resources or obtaining new ones. * Maintained and processed invoices in accordance with A/P procedures. * Ordered and kept the inventory of office supplies.

* Handled incoming calls and provided general information on all trade shows to current and prospective exhibitors. * Opened and processed all mail as required. Replied promptly and appropriately to all incoming (e-mail, mail, phone and fax) inquiries concerning all aspects of the exposition(s). * Recorded and processed exhibit space applications, sponsorship and advertising orders, deposits, contracts and payments received as necessary. * Maintained up-to-date and accurate records of daily ledger(s) for all incoming payments. * Performed data entry functions related to maintaining exhibitor and prospect data. * Entered, proofed and reported financial payments. * Provided additional administrative support to the department as needed.

* Accomplishments * Developed and implemented the Providence Community Readmission Council (This council was formed to connect physicians and long-term care facilities to discuss readmission causes and identify solutions in an effort to reduce readmissions.) * Created and designed a departmental newsletter to improve staff relationships and morale. * Created and maintained the Discharge Process Audit Tool (This tool tracks data for the purpose of identifying ways to improve the patient discharge process.)