Sharmila Biswas MBA, Bachelor of Engineering

Website : SBEliteCapital.com

Website: Quasarmarkets.com

▪ Collaborated with Marketing Manager to organize Leading Change Event for the first time ever across Canada, where I moderated a panel of customers, which generated 12% New Logos for Salesforce Canada. ▪ For FY21 contributed to 5% of 12% penetration for Manufacturing Industry vertical. ▪ Created enterprise architecture strategies for 13 accounts over the past year. ▪ Accelerating Sales goals of USD $2,259,180 Q4 ACV, $37.3 MM AOV Pipeline, 3 New Logos across Strat, Commercial Business. ▪ Products sold includes Sales, Service, Field Service, Communities, B2B Commerce, B2C Commerce Cloud, Shield, Feedback Management, Trailhead Training, Einstein Analytics. ▪ Gained experience across all 7 industry verticals. ▪ 98% V2MOM completion of FY21 goals by Q3.

▪ Won legendary award for my highest record of operationally resilient deliveries and release management of Tier 1 projects within Personal Banking at TD Bank. ▪ Presented Einstein POC to VP Personal Banking. ▪ Improved processes within area including but not limited to change management, reporting, planning, and forecasting; contribute to overall effectiveness of the organization. ▪ Created Incidents Management Dashboard using Salesforce Artificial Intelligence. o project deliverables, as promised to CMGC, within budget. o ten production releases, with zero high / medium priority defects, no RTB Cost Increase, no roll backs, no PCRs, and keeping the project green at all times. ▪ Reviewed and provided reporting and operational analytics as input for senior team members and leadership. ▪ As a Certified Scrum Master, contributed to overall deliverables and strategies of the team on a variety of metrics of Agile Projects. ▪ Acted as Dev Manager and Testing Manager to conduct test strategy and code review. ▪ Took strategic initiatives for Salesforce in alignment with TOM and Enterprise Vision: Salesforce Single Org Vs Multi Org.

Leading the Technology Delivery of Personal Savings & Investment Specialist Salesforce Project, which is using the same Org of RESL HOJ. We are essentially customizing Salesforce for pipeline management and CRM functionality.

• Represented the Hamilton-Burlington Chapter at events such as the Western Regional Congress of the PEO, where representatives from all branches in Southwest Ontario gathered to coordinate and plan future events and budget for the next year. • Showcased leadership skills and the ability to inspire through effective recruiting and leading of the chapter volunteers and members during events and competitions. • Displayed energy, commitment and teamwork while representing the chapter at Regional Conferences and PEO AGMs. • Used IT problem solving skills to address their IT issues from time to time. Performed website maintaining and in charge of social media marketing • Showcased advanced skills recording and analyzing data through MS Excel, Oracle, SQL • Displayed people skills and interpersonal skills while collaborating with other associations and community partners for various organization and sponsorship of events

• Supervised 1 project from the idea generation stage, through the building, developing, testing stages and finally to the implementation and delivery stage. • Attended risk review meetings with manufacturers, distributors, engineering, quality, procurement and subcontractors to ensure logistics, execution strategy and schedule compliance are understood and achievable. • Tracked renewable energy projects in Ontario, escalated, communicated with various project managers and consultants to get hold of projects.

• Managed people in a team and worked with Business partners to develop the content for development and solutions design deliverable, vendor and contract management activities. • Created audit reports about the state of electrical wiring and pole distribution in the city of Burlington gathering data from the company’s Access database, Graphical Information System and AutoCAD Design. Achievement: Successfully used multiple strategies and people skills to resolve a serious issue with a difficult and important customer, thereby saving Burlington Hydro’s reputation and money. Gained knowledge of LDC systems.

• Through a desire to accept challenges, and utilizing strategic planning, brought to life the largest student-run film festival in Niagara Region, resulting in 37.4% increase in audiences, 55% increase in sponsorships; Henry’s, TIFF being the major sponsors for the first time because of my hard work. • Maintained Facebook, Twitter and Instagram and also used tools such as Twitter Analytics to measure the performance of marketing success

•Gained experience at SIEMENS Electronics Manufacturing Company.

Service Learning projects: Provided Business Consultancy as a part of course curriculum to the following companies: 1. Stem Cell Ready 2. Lincoln Interiors 3. Learning Disability Association of Niagara Region

Physics, Chemistry, Mathematics, Statistics, English, Mechanics