Kim S.

As a key member of Salesforce’s executive leadership team, I led HR transformation, technology strategy and employee experience to support a rapidly growing, global workforce. My role centered on building scalable, people-first solutions that enhance operational efficiency, empower employees and align HR strategy with business objectives. I partnered with executives to drive organizational effectiveness and elevate performance. Focusing on continuous improvement and strategic growth, I ensured HR remained a catalyst for business success and cultural alignment in an evolving, high-growth environment. Impact Snapshot: > Transformation: Transformed and scaled HR to support 650% organizational growth, improving service delivery with a new HR operating model and spearheading the company’s first restructuring initiative that strengthened organizational health and fueled an unprecedented <30% non-GAAP operating margin. > HR Technology: Created a revolutionary people technology roadmap and pioneered personalized experiences, self-service and AI capabilities—comprising a digital workplace that has reclaimed $8M in productivity. > Operational Excellence: Established key performance indicators to measure the success of People Experience programs, enabling data-driven decision-making and continuous improvement. > Strategy: Advised executives, shaped strategy and influenced change, architecting a People Strategy roadmap that enhanced clarity and strengthened alignment across the HR organization.

As Head of HR Operations at Ascension Health, I led the transformation of HR services to support one of the largest healthcare systems in the U.S. My role focused on building scalable, technology-driven HR solutions that enhanced operational efficiency, employee experience and workforce strategy. I partnered with executives to centralize HR operations, optimize talent acquisition and implement automation that drove measurable impact, ensuring HR remained a catalyst for growth and organizational excellence in a complex, rapidly expanding environment. Impact Snapshot: > Transformation: Led the transition from decentralized to centralized HR functions, scaling shared services to support 2900% workforce growth (5K to 150K employees) while increasing operational efficiency by 30%. > HR Technology & Automation: Spearheaded the introduction of Robotics Process Automation (RPA) to streamline HR operations, saving $2M annually, reducing errors by 50%, and significantly enhancing service delivery. > Talent & Workforce Strategy: Designed recruitment strategies that reduced time-to-fill by 20% for a high-volume hiring environment of 14K+ annual hires while enhancing the overall candidate experience. > Employee Experience: Implemented data-driven insights to strengthen engagement and introduced competitive benefits programs, including new leave and time-off policies, to attract and retain top healthcare talent.

By aligning HR strategy with business growth, I helped shape a people-first culture that empowered employees, supported innovation and positioned ESI as a leader in the education sector. I led HR strategy, talent management and workforce planning, partnering with senior executives and scaling HR operations to support a 250% workforce expansion. My role focused on building high-performing teams, enhancing employee engagement and driving operational excellence to position HR as a key enabler of company success. Impact Snapshot: > Talent Strategy & Leadership Development: Designed and executed global talent management programs, including performance management, talent reviews and succession planning, to strengthen leadership pipelines and organizational effectiveness. > Culture & Retention: Transformed the company’s talent philosophy by implementing a pay-for-performance model, reducing voluntary attrition of key leaders and reinforcing a high-performance culture. > HR Operations & Compliance: Standardized payroll operations to improve efficiency and streamlined employee relations processes to ensure legal compliance and a positive, inclusive workplace culture. > Compensation & Benefits Strategy: Developed and managed total rewards programs, leveraging market analysis and benchmarking to offer competitive compensation and benefits that attracted and retained top talent.