kim rios

* Monitored and closed outstanding order/project issues and executed order change requests * Confirmed and followed up on customer purchase orders, sales orders and projects within SAP * Monitored and closed and escalated any outstanding vendor issues * Ensured accurate and on time delivery of purchase order from the suppliers to agreed location * Monitored and closed outstanding * invoicing / delivery issues * Responsible for overseeing all inventory moves and adjustments

Processed installation, retrofits, technical support and customer material purchase orders into SAP/Oracle ERP systems for Switch, Access & Transmission equipment Responsible for accurate & timely procurement of Telecom equipment materials forecast by Network Engineers to meet customer demand forecast Processed installation, retrofits, technical support and customer material purchase orders into SAP/Oracle ERP systems for Switch, Access & Transmission equipment Responsible for tracking and confirming equipment deliveries with the customers from project planning to project delivery, which resulted in satisfactory customer relationships and on-going business Responsible for generating and tracking metric reports in SAP/Oracle ERP system to streamline equipment procurement and deliveries

Responsible for direct availability & allocation of all Telecom equipment, materials, and finished products for all Supply Chain (SCM) projects for Carrier, Enterprise, Wireline & Wireless Maintained & developed positive business relationships with key customer personnel involved in or directly relevant to a logistics activity Responsible for staying informed of logistics technology advances, and apply appropriate technology to improve logistics processes Responsible for establishing task priorities, scheduling and tracking work assignments, providing guidance to ensure the availability of resources Maintained logistic LSPs performance with customers against targets, benchmarks & SLA (Service Level Agreements) Team Lead for Vendor Managed Inventory quarterly warehouse audits Responsibility for maintaining accurate stock movement record and proper level of safety stock; monthly physical stock count and reporting; re-conciliation of stock reporting

* Managed, executed, and maintained orders/projects from initial setup through completion in SAP to ensure the data was accurate and complete. * Provided support to Account Managers, Project Managers, and Finance during SAP Quote to Cash process, which required working closely with other supply groups such as the Customer Order Desk; Procurement; Order Management; Credit/Collections. * Provided key support to Credit/Collections to ensure invoices were paid promptly. * Initiated contact with key account customers in identifying variances in invoices to ensure all outstanding remittance was received. * Initiated deliveries, shipments and related documents in SAP for final deliveries to customers sites * Interfaced daily with distribution providers to set up deliveries and resolve delivery issues * Ensured timely POD receipts were received from our distribution provider (POD Monitoring) * Generated detailed reports in SAP for inventory reconciliation

* Processed installation, retrofits, technical support and customer material purchase orders into SAP/Oracle ERP systems for Switch, Access & Transmission equipment. * Tracked and confirmed delivery with customers from inception to delivery, resulting in satisfactory customer relationships and on-going business. * Identified process improvements and cost utilization methods which increased downtime. * Detailed background in preparing and tracking metric reports in SAP/Oracle ERP platforms * Worked closely with Contracts/Pricing in the initial account set up to ensure accurate pricing assigned to materials per the contract. * Professional experience successfully interacting with all levels of management from Marketing, Business Units and VP of Sales Operations, to bring resolution to urgent situations and expeditiously servicing both internal and external customers * Detailed experience generating Statements of Work (SOW) * Worked closely with Supply Chain Managers to ensure timely procurement of materials were forecasted accurately to meet the demand by the customers.

* Scheduled meetings, appointments and conference calls * Prepared and developed presentations and reports for corporate reviews * Provided administrative support to the Director of Network Services Division as well as supporting a group of 40 field service engineers. * Processed expense reports; booked airfare & travel itineraries for Directors/Senior Directors via the Concur Travel & Expense system. * Interfaced with all levels of management, coordinating confidential meetings; preparing and transmitting proprietary documents.

Activities and Societies: Member of Keith Craft Leadership Shapers