matthew kimmel

About

An accomplished leader with more than fifteen years of technology and management experience spanning all aspects of the SDLC at continually increasing levels of organizational responsibility seeking to obtain a challenging and fulfilling position within a successful and dynamic technology organization that will leverage my experience in the technology industry to both further the goals of the company and make a positive contribution to the community. -Proven ability to build, maintain, and lead effective engineering teams and deliver software and infrastructure projects on time and within budget. -Excellent written and verbal communication skills; capable of describing complicated technology concepts to technical and non-technical people alike. -A Quick mind and excellent problem solving abilities.

Country

united states

City

baltimore

Industry

information technology and services

Skill

project management, agile methodologies, management, networking, security, sql, software development, advertising, budgets, integration, scrum, business intelligence, web services, agile project management, sdlc, product management, soa, microsoft sql server, mysql, linux, business analysis, saas, leadership, requirements analysis, it operations, systems engineering, system administration, software quality assurance, computer network operations, automated software testing, team leadership, team management, enterprise software, sales engineering, oracle, software project management, cloud computing, databases, vendor management, program management

Experience

manager, r and d escalation and quality assurance

micros systems inc

2003-3 - 2005-2 · 2 yrs

software test engineer, r and d escalation

micros systems inc

2002-3 - 2003-3 · 1 yr 1 mo

Primarily responsible for the satisfactory resolution of software issues escalated through technical support and/or sales and distribution channels to the R&D Escalation group. Worked to reproduce and identify software issues and to create and test workarounds and/or software patches to resolve those bugs for customers and technicians in the field. Also provided tier III support for customer labs, beta installation sites, and sales engineers from various distribution channels. Often provided on-site support to major customer accounts experiencing service interruptions due to potential software defects. Additionally, I worked closely with technical support to draft solutions and procedures for the resolution of known issues.

technical support engineer

micros systems inc

2000-1 - 2002-4 · 2 yrs 4 mos

Supported on-site technicians, implementation specialists, and customers in a 24x7 call center environment; resolving hardware and software issues as quickly as possible. Responsible for issue triage and accepting escalations from more junior staff and for identifying and reproducing systemic issues with supported software for resolution by tier III engineering resources. Created and updated procedures for issue resolution in a searchable solution/knowledge base and mentored more junior staff.

manager, r and d escalation and quality

micros systems inc

2005-2 - 2007-7 · 2 yrs 6 mos

Responsible for the tactical and strategic development in the Research and Development group, managing both the QA and software engineers committed to the MICROS flagship product, RES. Worked closely with US and international customers, internal business groups, and distribution channels, to identify and fully define customer specific business opportunities and the software solutions to capitalize upon them. Responsible for providing complete specifications and use cases for all new features and functionality development and leading engineering feature design meetings. Frequently leveraged rapid prototyping to validate that both the feature design and provided functionality met customer needs and expectations. Also responsible for the management of all software projects run within the team. Built and managed the development and release schedules for all software projects within the group and published committed dates to both internal and external customers. Additionally responsible for new product training for the sales, support, and distribution groups.