Kimi Omi

Provides expert consultation to Northern California Chief Operating Officer, and SVP of Hospital and Health Plan Operations. Partners with senior executives to drive performance and achieve exceptional results. Effectively streamlines the work of senior leaders, builds strong relationships, and facilitates execution of strategic goals and plans. Assists executives with change management and performance improvement initiatives. Acts as advisor and thought partner to senior executives.

Guided successful opening of three-phase rebuild plan comprised of state-of-the-art hospital, two specialty medical office buildings, and administrative satellite building. Mentored, trained, scheduled and led multidisciplinary team against aggressive performance metrics. Devised workflows and work plans for eight support service departments, and 500+ employees and contractors. Consultant for Support Service leadership team facilitating vision for departments, labor negotiations, staffing and schedule rebalances. Oversaw execution of performance improvement initiatives around process flows, service enhancements, staffing and scheduling, staff morale, equipment deployment, and communication. Process mapped and improved workflows. Wrote policies and procedures to support operational objectives. Key Achievements • Captured $250K annual cost savings via creation and integration of equipment management department • Enhanced physical environment for in-patients through conceptualization and implementation of annual patient room maintenance program • Innovated Support Services STAR Leadership program for the East Bay Area • Rolled out campus-wide single stream recycling program • Served as Interim Space Planning Coordinator, improving space request process and communications • Implemented and designed data tracking tool for service initiatives (HCAHPS), attendance, workplace safety, and budget metrics • Successful CMS and The Joint Commission audit results • Successful Union/Labor negotiation outcomes

Executive Assistant, Office of the President & SVP, Strategy, 2004 – 2007 Concurrently executed high quality and high level executive-level administrative support to President of Kaiser Permanente Northern California and VP of Strategy. Planned and coordinated executive level on-site and off-site meetings for NCAL Regional Leadership Team. Managed all essential tasks to maintain on-schedule processes. Coordinated special events, travel arrangements, and meeting agendas. Edited and prepared documents for high level meetings. Managed calendars, daily scheduling, and daily itineraries. Key Achievements • Resolved critical issues in initial stages to lessen operational impact

Recruited, interviewed and selected appropriate candidates to fulfill duties within Student Volunteer Program. Created schedules and maintained personnel documentation. Coordinated annual trainings for all adult and student volunteers. Led orientations and trainings to improve team readiness.