Kim Dupuis

• Leading a team in the development, implementation and maintenance of multiple Tier 1 applications across the Network Operations Center • Digital Technology strategy leader for United Ready, focused on removing delay codes and leveraging data and technology to make customer first decisions at every departure. Coordinated across multiple workgroups to identify new processes and design new applications to improve frontline operational visibility. Spearheaded financial request for $5M in funding. • Created a new portfolio of applications built off the Palantir Foundry platform to improve operational efficiencies and customer experience as a result of aircraft swaps, Ground Delay Programs and mass cancellations. • Managed the industry leading and award winning ConnectionSaver application that leverages a rules engine to provide data driven recommendations to hold flights for connecting customers, saving over one million passengers since 2019

• Leveraged customer signal hub to push actionable insights for key strategic customers into My Flight application and leading creation of a centralized data platform to extend insights across multiple channels • Led Tech Ops initiative to automate daily reports, improve data accuracy and develop online self-service dashboards • Managed efforts to migrate customer identification process to leverage third party data provider, delivered non-member real time re-architecture requirements to IT and created dashboard to measure process and support high value acquisitions • Supported Boarding Test pilot at CLE by measuring customer satisfaction, employee feedback and operational impact

• Provided product managers with data driven recommendations to support utilization, investment and strategic actions • Performed research and analysis on rail industry including competitors, regulatory updates, commodity trends and macroeconomic factors • Measured digital metrics related to GE Rail Services’ website, advertising campaigns and customer engagement • Supplied market intel for deal review proposals and prepared presentations for industry events on behalf of sales team • Created comprehensive overview of strategic customers for sales and executive leadership teams • Collaborated with Rail Services IT to implement new platforms and strengthen existing processes • Led a cross functional team that managed the CRM transition to Salesforce • Analytical support for Rail Services Tank Car Modification Strategy Committee (CEO Team Award)

•Managed Rail Operating Lease Revenue ($470M), delivering value add analysis to financial management and key stakeholders in order to maximize annual revenue and NI targets • Oversaw the pricing process, managed models and analytics reporting, and collaborated with sales to deliver a quick turnaround on behalf of customers at maximum profitability • Led deal review meeting focusing on new investment opportunities, renewals of existing leases and placement of existing equipment into service • Engaged in weekly QMI meetings (quick market intelligence) to review dynamics in the industry, both emerging and slipping markets, and customer feedback • Directed strike zone review which is a rigorous process of reviewing both historical data and future marketing prospects to drive pricing decisions in the business • Leveraged account managers, industry and competitive data to provide commercial team with recommendations to maximize rail car utilization and price while balancing relationships with customers

• Owned all forecasting, closing and reporting responsibilities for Maintenance, Freight and Storage P&L expenses ($170M) • Collaborated with operational team of five project managers to streamline processes, improve forecasting accuracy and drive accountability • Developed internal process to ensure risks and opportunities were identified in a timely manner and action plans were put in place to mitigate any potential issues • Expanded partnership with operations team to ensure shared ownership of financial results and metrics through weekly forecast updates, utilization of cost tracking systems, and understanding of accounting and reserve process

• Member of GE’s Financial Management Program (FMP), a two year corporate finance rotational program • Rotations in iVillage FP&A, USA/Syfy Programming Finance, LA Local Stations, Film FP&A • Completed four academic courses including, Foundations of Leadership, Operations, Controls & Strategy • Served as finance lead for Emerging Networks P&L, including working with operators, managing invoices, and providing actuals, estimates and variances throughout reporting cycles • Gathered data and analyzed profitability of titles by genre for capacity planning