Kimberly Stevenson

I have worked in the biotech industry for 20+ years. I have a proven track record of helping scientists find answers to aid in their research. I solve issues for clients by developing tailored sales solutions and innovations.

Provide scientific support and guidance for incoming (phone and email) customer inquiries in the areas of cell transfections, cloning, gene expression, and protein expression by novel electroporation method. Monitor product performance issues through in-house troubleshooting team and initiate investigations when appropriate. Coordinate contact between sales representatives and clients who are interested in our products. Support account managers and their clients in on site trials of the Nucleofector device for possible purchase. Validate support material for new products prior to launch. Act as back-up Customer Service Representative by taking orders and answering pricing questions. Associated Skills: Troubleshooting Customer service Transfections (primary and immortalized cells) Microsoft Office Navision Technical writing Knockdown of gene expression by siRNA transfection RT-PCR Gene Expression DNA Isolation Cloning Cell counting, culturing and staining Cryopreservation of cells Electroporation Documentum Sharepoint Navision SAP CRM

Provide technical support for Celera Discovery System (a browser- based genome database available via subscription) (phone and email). Provide technical support and guidance for incoming (phone and email) customer inquiries for www.appliedbiosystems.com website including the myScience environment. Responsible for assisting customers in navigating and ordering over 2x106 genomic products relating to gene expression, SNP genotyping and re-sequencing as well as describing the genomic information related to these products. Manage project for creating a true call center environment based on Symposium Express 3.0 in order to expand Online Services and Support responsibilities. Contribute to the creation of an electronic knowledge base, including a customer facing FAQ database using RightNow Technologies. Write Standard Operating Procedures (SOPs) for functions and responsibilities within our department to insure consistent process. Work with many cross-departmental teams to respond more quickly to all customer issues related to the Customer's experience (internal or external) with the company website. Lead the team in Quality Assurance testing of all new web-based product releases from the customer perspective. Monitor product issues and work closely with software developers for bug fixes and customer feature requests. Associated Skills: Symposium Express 3.0 Genesys 6.1 PVCS RightNow Technologies eService Center 5.5.2 Remedy SAP BugCollector Pro 4.1 Clarify eFrontOffice 8.5 Microsoft Access Microsoft Office Applix Sales lead inquiries Quality Assurance Customer service Troubleshooting SnagIt HyperSnap Life Technologies (Invitrogen

Provided technical support and guidance for incoming (phone and email) customer inquiries in the areas of PCR, cloning, gene expression, protein expression, and nucleic acid isolation and detection. Contributed to the department's electronic knowledge base by creating or editing technical support documents. Monitored product performance issues through in-house complaint management system and initiated investigations when appropriate. Coordinated contact between sales representatives and customers who were interested in new products. Validated support material for new products prior to launch. Contributed articles for Tech-Line News, an in-house technical newsletter. Associated Skills: Troubleshooting Customer service Microsoft Office JDE Siebel (CRM) File Maker Pro Verity Intradocs Technical writing PCR SDS-PAGE RT-PCR Gene Expression DNA Isolation Protein quantification Cloning RNA Isolation cDNA synthesis Sequencing Cell counting, culturing and staining Cryopreservation of cells Agarose gel electrophoresis

Studied the peripheral T-cell receptor repertoire of rhesus and pig-tailed macaques by examining the CDR3 lengths in TCR chains with spectratype analysis (also called immunoscope analysis) and sequencing. Analyzed the changes between healthy macaques and those infected with various strains of the SIV virus. Authorized user of radiochemicals for the lab. Supervised undergraduates and Pre-IRTA fellows. Responsible for day-to-day activities in the lab. Associated Skills: RT-PCR Spectratyping Cloning RNA Isolation cDNA synthesis Sequencing Handling radioactive materials Cell counting, culturing and staining Cryopreservation of cells Agarose gel electrophoresis PCR SDS-PAGE Isolation of monocoytes from whole blood Ordered and maintained laboratory supplies and instruments Trained to work with HIV and other blood-borne pathogens within P-3 containment facilities

Synthesized and purified peptides and proteins. Analyzed peptides by preparative and analytical HPLC and by MALDI-TOF mass spectrometry. Conducted microscale HPLC purification research. Conjugated synthetic peptides to carrier proteins. Analyzed efficiency of coupling by amino acid analysis. Associated Skills: •HPLC •Mass Spectrometry (MALDI-TOF) •Protein quantification •amino acid analysis •peptide conjugation

Designed and conducted analytical biological experiments. Presented quantitative and statistical data during research group meetings. Provided insight and direction to other group members' research. Laboratory Instructor. Led undergraduate chemistry students in the performance of experiments. Provided instruction in the analysis and testing of procedures. Responsible for administration of laboratory facilities. Associated Skills: SDS-PAGE Handling radioactive materials Cell Counting, culturing, and staining Agarose gel electrophoresis GC IC NMR UV spectrophotometry PCR ELISA