Kimberly Cooks, (MBA, PMP)
Senior Vice President - Customer Operations @ NiSource
About
With a robust track record at AWS and now NiSource, my focus on customer success and cloud solutions propels organizations forward. At NiSource, leadership in customer operations is coupled with a strategic vision that continuously enhances service delivery and client satisfaction. Strategic transformation through agile methodologies and innovation are cornerstones of my approach, ensuring that customer needs are met with precision and efficiency. The synergy between my technical acumen and business management skills translates to driving operational excellence and transformative change. My tenure at AWS honed my ability to support C-level executives in leveraging cloud technologies for business gains. Our team's mission is to seamlessly integrate innovative solutions into customer operations, fostering environments where businesses thrive through improved P&L and infrastructure efficiencies.
United States
Atlanta
Information Technology & Services
Go-to-Market Strategy, Analytical Skills, Information Technology, IT Operations, Software Development Life Cycle (SDLC), Global Delivery, Business Process, IT Management, Strategic Leadership, IT Strategy, Program Management, IT Service Management, Project Delivery, Order Management, Senior Program Management, Cloud Computing, Scrum, Net Promoter Score, Customer Success, Agile Testing
Experience
Senior Vice President - Customer Operations
NiSource
Merrillville, Indiana, United States
Strategic Program Executive - Global Accounts
Amazon Web Services (AWS)
Atlanta, Georgia, United States
Vice President, Business Transformation
Equifax
Atlanta, Georgia
Operations and Transformation Executive for Business Services
Vice President, Customer Experience and Business Transformation
Comcast Business
Denver, CO
Assistant Vice President - Service Delivery, Information Technology
AT&T
$120B Communications company serving U.S. consumers with video, broadband and voice services. AT&T International includes AT&T Mexico, country's fastest-growing wireless business, serving both consumers and businesses. Headed AT&T’s Global Program Management for Enterprise Services (Small Business and Wholesale) across 20 different internal departments and outsource vendors. Led team of 40 PMs. • Program Manager in largest implementations of IT API technology at AT&T. $90M integration of 50+ disparate systems to build automated service delivery flow for data product resold by AT&T partner customers. Initiative completed in 8 months and reduced installation interval by 25%. Obtained bronze AGILE Certification during project. • Innovation Catalyst in heading CEO-sponsored initiative in delivery of new Application Programming Interface (API) platform for AT&T’s Partner Exchange reseller program. As Bronze-Certified AGILE Program Lead, spearheaded 9-month system architecture transformation that led to 30% reduction in installation interval for these services via automation.
Education
UNC Kenan-Flagler Business School
Business Administration and Management, General
The University of North Carolina at Chapel Hill
Mathematical Sciences - Operations Research and Systems Analysis
Kimberly Cooks, (MBA, PMP)'s Contact Information
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